Brand & Regulatory Executive

We are currently recruiting for Brand & Regulatory Affairs Executive . This role will manage any complaints or enquiries relating to our Brands business across UK&I, ensuring we uphold the reputation of our portfolio of iconic brands. As a result, it will liaise closely with the Marketing teams, ensuring all consumer responses are handled effectively and efficiently.. In this role, the individual will be responsible for the effective execution of all administrative tasks relating to customer complaints and non-conformances for the Brands business within Pilgrim's Europe, ensuring the timely provision of information and resources to others. In addition to the Consumer Relations aspect, this role will also work closely with the Head of Regulatory Affairs to support them in consultations, feedback to the business, researching different regulations and deputising for them in meetings where necessary. This will involve them being coached in all aspects of Regulatory Affairs to build their knowledge. The individual will also be expected to deputise for the Group Consumer Relations Manager/Executive during periods of holidays or absence.
Responsibilities:
Manage all complaint or query related interactions wrt Pilgrim's Europe brands, responding promptly where applicable, ensuring the Marketing team are aware of any adverse trends or queries that require their response. Keep records of all customer/consumer interactions.
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