Breakdown Customer Care, Sales & Renewals Handler

The Role:
The role of the Breakdown Customer Care/Sales and Renewals Handler is to provide an efficient and professional service to our clients by offering the highest levels of Customer service whilst carrying out day to day administration ensuring tasks are carried out accurately and efficiently within the agreed timescales.

Responsibilities:

To be able to competently advise clients giving clear guidance and explanations
To provide a friendly and helpful service displaying your passion for customer service
To be able to work under pressure
To be able to adapt to new processes and procedures set by the business and advise of any appropriate  action required
To process mid-term adjustments and cancellations on existing policies
Collect payments for amendments or missed direct debit payments
To solve customer queries throughout the life of their policy
To demonstrate high levels of communication, organisation, thoroughness and time management in order to clear day to day workloads efficiently and correctly.
To provide assistance on a surge basis to our Breakdown Claims Advisors by answering calls and arranging the relevant level of service on a case by case basis.
Provide training and coaching when required
Quoting and closing new business enquiries
Building and maintaining long standing client relationships
Retaining existing clients at renewal
Identifying opportunities to upsell additional products, which may suit a particular customer, needs
Working towards individual targets

Experience:

Excellent written and verbal communication
Excellent customer service skills – the ability to empathise and successfully deal with difficult customers
Ability to work under pressure
Excellent organisational skills
PC literate. Working knowledge of Microsoft Word and Excel

Further information:
As well as a competitive salary we offer the following benefits -

Competitive holiday allowance with the annual option to buy additional days
Death in Service benefit of x4 salary
Company pension scheme
Enhanced maternity and paternity leave packages
A flexible benefits package which allows you to add additional benefits to your overall package
Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
Referral schemes
Discounted rates on PIB products
We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business.  If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you.  PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

REF-(Apply online only)