Broker Support - Remote

Miller are a specialist (re)insurance broking partnership, with over 100 year history.
We always strive to be the best. That is why we focus on specialist areas where we have built up technical sector knowledge and have become a recognised leader in out chosen fields.
We are headquartered in London, with further offices in Ipswich, Bermuda, Brussels, Paris, Singapore and Switzerland.
The Opportunity
We have an exciting opportunity for someone to join our Broker Support team - to provide prompt, accurate and effective account management support directly to clients and client facing teams - this role fits within our group operations and is an exciting opportunity for someone who wants to gain exposure and work in a truly collaborative manner!
Responsibilities
Understand the clients’ business and risk management needs and support the delivery of those needs through the provision of ongoing service
Initiate and keep track of impending renewals, gathering renewal information in good time to enable terms to be obtained and firm orders placed
Liaise with Account Executives / Client facing teams to ensure all relevant information is gathered in the preparation of market documentation (Renewals, Endorsements etc) and that it matches the client/markets requirements
Develop and produce bespoke wordings for clients as well as developing other wording products as required
Ensure agreed wording changes are incorporated within contracts as required
Support the creation of presentations for both new and existing clients
Prepare accurate and timely production of client documentation (Market Reform Contracts, Evidence of Cover, Policies, slips, wordings clauses etc) in accordance with client and market needs. Provide suggestions as to how cover can be enhanced where appropriate
Ensure that market documentation is closed in a timely manner, making particular note of Premium Payment Warranty provisions and contract certainty deadlines, diarising as appropriate
Liaise with appropriate teams to assist the delivery and processing of insurance placements
Maintain accurate and concise e-files (FLEX) and workflow using appropriate corporate document management systems, as well as providing updates and progress reports to management when required
Liaise with compliance to ensure all procedures are followed
Accurate and timely input and recording of data in all applicable systems, including processing of premium, submission of documentation for London Market with Xchanging and monitoring of signings where appropriate
Liaise closely with other teams to ensure PPW's are met
Perform quality control checks on all documentation (slips and wordings) prior to broking
Review, monitor and provide resolution to technical questions from clients, markets, credit control, claims and the business unit, to ensure that the client’s best interests are maintained
Qualifications
A Levels (or equivalent)
CII qualification progress desirable
Knowledge
Knowledge and understanding of Lloyd's, London and international insurance
Sound knowledge of Microsoft Office
Experience
Experience in a technical role within Lloyd's/London market insurance preferred
Experience in a processing, slip production, or undertaking renewals is highly desirable
Benefits
On top of a competitive salary we offer a fantastic benefits package including:
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10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
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Private Medical Insurance
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Medicare cash plan
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Minimum of 25 days annual leave (with flexibility to buy)
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Life Assurance
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Income Protection
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Critical Illness cover
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Enhanced Maternity, Paternity Adoption and Shared Parental Leave
** Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.