Broker Support

As a Broker Support Assistant you will be responsible for supporting our broker partners across all aspects of the product lifecycle, dealing with enquiries from initial registration through to post completion enquiries relating to secured mortgages. The role will deal with inbound calls to our broker support desk and associated follow up where required.Key Accountabilities Office based role providing assistance to our brokers to maximise new business opportunities across the residential mortgage and second charge mortgage market.Developing excellent working relationships with our broker partners and internal working relations with our broker support, underwriting and sales team. Answering incoming calls/emails from broker partners regarding potential and existing loan referrals or system queriesAble to assess complex referrals from broker partners looking for early decisions on potential cases liaising with our underwriting management team to deliver a high standard of service.Assessment of income referrals to ensure cases meet our affordability rules at an early stage in the process.Gain an in-depth understanding of lending policy, criteria and products.Gain an in-depth understanding of our broker portal and Fusion system to be able to resolve queries relating to our second charge broker portalParticipate in the delivery of training to new and existing brokers in conjunction with the sales team where required.Manage incoming enquiries generated via our website from mortgage intermediaries and the general public.Take responsibility for managing Feefo reviews and responses on behalf of the second charge division.Undertake additional duties including system development and testing where appropriate.Following up on documentation sent with our introducersUpdating data on spreadsheets and producing reportsManaging system data and ensuring this is kept up to dateSkills & CompetenciesPass internal competency tests post induction Team playerSelf motivatedGood communication skills essential for dealing with brokers and borrowersProactive Logical and organisedProblem solverApproachableKnowledge & QualificationsPrevious experience of the mortgage market involving relationship building and management would be highly desirable. Strong communication skills are essential. Personal AttributesExcellent communication skillsResilient and flexibleTeam PlayerApproachable and self- motivatedProactive and able to identify and highlight areas of opportunity or improvement and advise on actions requiredAbility to meet and exceed targetsRobust and comfortable working under pressure