Business Analyst

Job Description
Business Analyst
Join Our Growing Team at BlackBox Hosting!
Are you an experienced Business Analyst with a background in Managed Service Providers (MSP) or service providers? Do you have a strong understanding of ISO management systems and compliance requirements? If so, we want to hear from you!
About Us
BlackBox Hosting is a leading private managed cloud provider based in the UK. As we continue to grow within our sector, we are looking for a dynamic Business Analyst to join our team. We offer private medical insurance, a negotiable salary for the right candidate, and the flexibility to work from home once you are up-to-speed with the requirements.
What you’ll be doing
ISO Compliance and Management:
- Collaborate with consultants to audit and update systems according to ISO standards.
- Manage documentation and ensure ongoing compliance with ISO requirements.
Legal Compliance and Contractual Management:
- Manage new customer onboarding processes to ensure all legal and contractual requirements are met.
- Review and process a backlog of contracts and legal documents with customers and partners.
- Ensure all customers are covered under updated contracts with clearly defined review periods.
Contract Management:
- Oversee the renewal processes for company insurance and other critical contracts.
- Maintain a database of all company contracts with renewal and expiration alerts.
Financial Analysis and Cost Management:
- Verify billing accuracy and ensure compliance with pricing structures.
Pre-sales and Customer Proposals:
- Assist in crafting customized proposals to meet specific customer requirements.
- Support the sales team by providing analytical data and insights during the pre-sales process.
Market and Competitor Analysis:
- Evaluate competitor pricing and offerings to benchmark our services and identify market trends.
- Prepare reports on market dynamics and potential business opportunities.
Supplier Management:
- Regularly review supplier performance to ensure compliance with service level agreements.
- Manage and review supplier contracts, including negotiation of terms and monitoring of contract end dates to ensure timely renegotiations.
Risk Management:
- Identify potential risks related to business operations and supplier dependencies.
- Develop mitigation strategies to manage identified risks.
Project Management Support:
- Assist with the management of key projects, including planning, monitoring, and reporting on project progress.
- Facilitate communication across different departments to ensure alignment with project goals.
Operational Efficiency Improvements:
- Analyze current business processes and recommend improvements to increase efficiency and reduce costs.
- Implement and monitor process improvements across various departments.
Experience
- Proven experience as a Business Analyst in the MSP or service provider industry.
- Very strong Microsoft Word, outlook and Excel skills
- In-depth knowledge of ISO management systems and compliance requirements.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to manage multiple tasks and projects simultaneously.
- Detail-oriented with strong organizational skills.
- Capable of working independently and in a team environment.
- Good communications skills.
What We Offer
- Private medical insurance.
- Flexible working arrangements.
- A supportive and collaborative work environment.
- Opportunities for professional growth and development with professional based training.
- Competitive salary (negotiable for the right candidate).
How to Apply
If you are ready to take on a new challenge and help drive our company's growth, we would love to hear from you. Please send your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this position to #####.
Join us at BlackBox Hosting and be a part of a team that values innovation, excellence, and continuous improvement! BlackBox Hosting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.