Business Analyst

We are looking for a Business Analyst to join our team! About Unity Trust BankUnity Trust Bank is an award-winning, independent, commercial bank that uses banking to improve the lives of local communities.Living by our principles of banking with integrity, Unity’s purpose is to help create a better society, not simply maximise profits. For 40 years we’ve worked with organisations that address social, economic and environmental needs across the UK.With offices in Birmingham, Manchester and London, we offer a range of day-to-day banking services, including current accounts, savings accounts and loans. In 2023 Unity achieved the milestone of £1 billion in lending to social enterprises, charities, small businesses, housing associations, and other socially-minded organisations.In 2024 we received the King’s Award for Enterprise for Sustainable Development in recognition of our dedication to delivering social good through our work.Our values are also embedded in our culture and we were named as one of the Best Places to Work by the Sunday Times in 2024.Unity was the first UK bank to become a Real Living Wage employer back in 2013 and the first to achieve the Fair Tax Mark in 2014. We are also a Women In Finance Charter signatory, a member of the Banking Standards Board and we hold the Investors in People Gold standard.Visit www.unity.co.uk for more information. The role The role will be responsible for research and design of user-focused, engaging, and accessible user experiences and interface designs within consistent brand guidelines.Some of your responsibilities will include:To develop detailed business requirements for system developments and work with business units and project teams to meet requirements.Supporting the change delivery portfolio by performing detailed requirements analysis, documenting processes, and performing user acceptance testing. To be involved in the entire project lifecycle and have the central role of liaising with people and teams across the broader organisation and product owners, architects, and developers within the integration team.Act as liaison between key project stakeholders and users, relaying requirements for input into plans and assisting in drawing up project plans.Facilitating and leading workshops to expand requirements and provide solutions.Conduct detailed analysis, gather information, and document processes to identify user requirements. Produce detailed business requirements documentation, gap analysis and user stories for submission to the project team. Check functional specifications produced by suppliers to ensure solutions meet the business needs and work with the manager/project team to recommend approval or changes before business sign-off.Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives. Liaise with developers to ensure timely delivery of agreed quality standards of systems enhancements and bug fixes.Work with Agile & Waterfall project teams, users, and vendors on developing and implementing new/upgraded applications and product rollouts.Support the Product Owner and the business in solving design and implementation challenges.Enable user-centric design through continuous engagement with end users.Assist with the delivery of effective project execution plans, leading the training of operational staff through system changes, producing handover documentation, and ensuring procedures are updated in line with enhancements implemented. The person We are keen to hear from experienced Business Analyst’s who can work collaboratively and have the following skills: Professional qualifications:Banking qualifications (D)ISEB / BCS (Foundation Level) (D)ISEB / BCS (Practitioner) (D)Business Analysis in an Agile framework (Foundation & Practitioner) (D)Knowledge Requirements:Operational knowledge of bank processes and key regulatory/legal issues (E)Banking technology, payment systems and processes, telephony, etc. (E)Effective communication skills (E)Exceptional analytical and conceptual thinking skills. (E)The ability to influence stakeholders and work closely to determine acceptable solutions. (D)Advanced technical skills. (D)Excellent documentation skills. (E)Experience creating detailed reports and giving presentations. (D)Excellent planning, organisational, and time management skills. (E)Experience of working within an Agile Team (D)Digital banking business analysis experience (D)(E = essential D= desirable)The role will be Birmingham based.