Business Analyst

The people. The style. The energy. The character. It’s hard not to be inspired by the UK Capital. That’s where Radley London was born with a passion for artisan-made handbags, footwear and accessories. We put fashion in functional, with every piece made to last and put a spring in your step. Whether strutting through the streets of Soho, or on the school run.
We know leather. It’s in our DNA. And we never stop striving to set a new standard for quality. Every Radley London design is made with expert care. Do you hear that smooth glide of a zip? We consider every detail and our teams all play a part.
Business Analyst
The Business Systems Analyst will hold responsibility for providing business support and troubleshooting for various critical software applications used across the organisation, including, but not limited to, Microsoft Dynamics 365 Business Central, Chess and Power BI. Working closely with the business teams end users, other internal IT personnel and the various support companies, this role needs to ensure the smooth running of all business systems and resolve any associated issues promptly or escalate to the appropriate 3rd party support company where appropriate.
Role Requirements
Monitor and action support request tickets from the Business teams relating to the business application suite promptly
Provide application support and guidance for users of D365 Business Central
Working with the internal Business Analyst, develop new or modify current user guides, training materials, and Standard Operating Procedures for D365 Business Central
Diagnose and troubleshoot application-centric issues (e.g. bugs, configuration issues and network connectivity problems)
Identify system improvements and ways to increase efficiency opportunities
Assist users with application inquiries and provide training where appropriate
Engage with internal teams around technical and business process solutions and interact with internal and external subject matter experts on incidents and service requests
Assist in the installation, configuration and testing of application updates, patches and regression testing
Document issues, requests, and solutions within the ITSM system
Contribute/maintain the internal knowledge base & Identify process improvements
This role is Hybrid between our Central London office (3 days per week) and home based (2 days per week).
Benefits & Perks
Enhanced annual leave (incl. holiday buy)
Sickness Pay
Life Assurance Cover
Virtual GP
Healthcare Cash Plan of up to c.£900 per year
Employee Assistant Programme
Wellbeing App (Thrive)
Company Bonus
Product Discount (up to 60%)
Time in Service Rewards
Sample Sales
Special Occasion Gifts
Cycle to Work Scheme
Electric Vehicle Scheme
Season Ticket Loan
Bonus Scheme
2 Paid Volunteering days
Summer Fridays
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At Radley we are on a journey to create, promote and live an inclusive culture. Ever inspired by the women around us, changing their world in ways big and small – including their commitment to social equity.
We are actively working to make impactful changes across our business to become diverse and celebrate one another’s differences, we encourage a supportive and open environment for anyone that steps through our doors at our Service Centres, Distribution Centre and Stores across Europe and the US.
We know that diversity in a business only makes it stronger, so our People Team and Recruiting Managers are clear on how to conduct an inclusive recruitment campaign for their vacancies - our job posts always go through a gender-bias decoder before going live, we will always consider alternative inclusive job boards, and we will remain open to considering flexible working options and promoting our flexible approach to working hours for all colleagues future and existing. We won’t ask for specific qualifications unless it’s absolutely critical to the success of the role and we already actively participate in external schemes to bring in future talent from diverse backgrounds, such as the KickStart Scheme with The Princes Trust.
We are #Proudtobe Radley London
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We are proud to offer a competitive and ahead-of-the-curve remuneration and benefits package, some of which we share here. If you are shortlisted as having some of the skills we’re looking for in this role then we’ll openly share our salary banding with you ahead of moving forward with any next stages. For some time, we have actively stopped asking candidates their salary expectations at interview where it isn’t necessary to do so, we want to pay an individual for the job based on their experience and ability and not limit some groups from undervaluing their ability.