Business and Customer Service Assessor

Job Title: Business & Customer Service Assessor

Location: Cardiff (Hybrid Working Available)

Salary: �23,920 - �28,000 per annum

Contract Type: Full-time, Permanent

Role & Client:

Are you passionate about supporting learners to achieve their qualifications? We are seeking a Business & Customer Service Assessor to work with learners completing Customer Service and Business Administration qualifications. This role involves assessing learners in the workplace, providing guidance and support, and ensuring high-quality delivery that leads to successful qualification achievement.

This is a hybrid role based in Cardiff, offering a mix of office-based, home-based, and workplace visits.

Key Responsibilities:

Assessing & Training Delivery:

• Support and assess learners working towards Customer Service and Business Administration qualifications.


• Deliver engaging workplace-based assessments in line with awarding body standards.


• Plan and deliver high-quality learning sessions to ensure learners meet key milestones.


• Complete Individual Learning Plans (ILPs) and map out tailored learning routes.


• Mark and reference evidence to meet qualification criteria.


• Facilitate tests and assessments as per awarding body requirements.


• Ensure timely completion and accuracy of all learner documentation.

Quality & Compliance:

• Maintain accurate Award Body records and ensure compliance with IV (Internal Verification) procedures.


• Ensure all learners receive timely and effective feedback to support progression.


• Work towards agreed performance targets and ensure positive learner outcomes.


• Maintain good working relationships with employers and identify potential business opportunities.

Essential/Desirable Criteria:

Essential:

• Experience in delivering and assessing within Customer Service and/or Business Administration.


• Strong knowledge of Work-Based Learning (WBL) and apprenticeship delivery.


• A recognised assessor qualification (e.g., CAVA, TAQA, or equivalent) or willingness to work towards it.


• Excellent organisational and time-management skills.


• Strong communication and interpersonal skills.


• Ability to work independently and manage own caseload.


• Full driving licence and access to own vehicle for workplace visits.

Benefits:

• Competitive salary of �23,920 - �28,000 per annum.


• Hybrid working model (office, home, and workplace visits).


• Career development and progression opportunities.


• Work with a leading training provider delivering impactful qualifications.


• Supportive and collaborative team environment.