Business Support Assistant

One of my local government clients are currently recruiting an experienced Business Support Assistant�on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm.

Hybrid working role were, however, you will be required to attend the office 2/3 times a week.

Overview:

• To provide a seamless local service delivery through a customer-focused, personalised service of high quality and efficiency that reflects and meets the needs of the managers and service user.

Responsibilities:

• Answer all enquiries in a timely, courteous and professional manner, making effective use of the Council IS systems as appropriate.


• Actively listen to callers to assess and clarify the needs of the customer.


• Provide the customer with the most up-to-date information.


• Deal with inbound and outbound phone calls, e-mails and internet, in person, letter and fax enquiries.


• Accurately and swiftly process transactions, including debtors and creditors and update IS as appropriate, undertake banking as required


• Take bookings and progress paperwork and payments, to meet internal and external customer needs.


• Use IS to produce documents and reports to meet internal and external customer needs.


• Undertake follow up action to process the enquiry and keep the customer informed.


• Collate and prepare information packs.


• Envelope, sort and distribute information packs and other post.

If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd.�