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Business Support Manager (Catering/Hospitality/HSEQ/HR knowledge)
Business Support Manager (Catering/Hospitality/HSEQ/HR knowledge)
Business Support Manager (Catering/Hospitality/HSEQ/HR knowledge)
Posted 4 days ago
- London, Greater London
- Any
- External
Are you ready to take your career to the next level? We're looking for a dynamic and experienced
Business Support Manager
to join our team on a permanent basis. This is a fantastic opportunity to make a significant impact within a leading organisation, supporting operations across Surrey, Sussex, Kent, Berkshire, and London.
In this role, you'll work closely with our Account Manager to manage and control service offers for our clients, ensuring we meet performance, qualitative, and financial targets. You'll play a key part in driving recruitment, ensuring compliance, and fostering long-term profitable relationships with clients. Your strong
HSEQ and HR knowledge
, combined with your expertise in hospitality, will be crucial to your success. Additionally, experience with Sodexo systems such as Eprophit, drive, Right time will be highly beneficial.
We value operational excellence, continuous improvement, and employee engagement, and we seek a candidate who can support these values. Preferred candidates will have prior experience working with Sodexo and a proven ability to lead and motivate a high-performing team.
This role requires a valid driving license held for no less than 2 years, as it includes a mileage allowance or company car. You will be working Monday to Friday, with occasional Saturdays, supporting events and ensuring compliance in all areas.
Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. This role will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.
What you’ll do:
To support the Account Manager to manage and control the service offers for the clients within the patch to the agreed specification and to the agreed performance, qualitative and financial targets, with dotted line responsibility to manage and control of the catering services and support services within the patch
To be responsible for certain operating areas and support leading the managers to ensure they deliver against Key Performance Indicators
Act as a representative of Sodexo within the defined operating area by the effective management of all Managers to ensure the delivery of both qualitative and quantitative results
Foster long term profitable relationships with Clients to maintain existing business and identify new business opportunities by delivering operational excellence
Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices in order to uphold the Company mission and values
Support with motivating and leading a high performing team to achieve their objective.
Stand in for site managers when required
What you bring:
Proven experience of developing profitable relationships.
Broad Hospitality experience and business acumen and knowledge of external industry developments
Experienced in leading company initiatives and change management processes
Experience Systems that are in place
Strong communication, and negotiation skills
Excellent client relationship management
Experience working in a standards/compliance environment
Computer literate
Previous Sodexo experience is desirable.
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
Flexible and dynamic work environment
Competitive compensation
Access to ongoing training and development programs
Countless opportunities to grow within the company
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Business Support Manager
to join our team on a permanent basis. This is a fantastic opportunity to make a significant impact within a leading organisation, supporting operations across Surrey, Sussex, Kent, Berkshire, and London.
In this role, you'll work closely with our Account Manager to manage and control service offers for our clients, ensuring we meet performance, qualitative, and financial targets. You'll play a key part in driving recruitment, ensuring compliance, and fostering long-term profitable relationships with clients. Your strong
HSEQ and HR knowledge
, combined with your expertise in hospitality, will be crucial to your success. Additionally, experience with Sodexo systems such as Eprophit, drive, Right time will be highly beneficial.
We value operational excellence, continuous improvement, and employee engagement, and we seek a candidate who can support these values. Preferred candidates will have prior experience working with Sodexo and a proven ability to lead and motivate a high-performing team.
This role requires a valid driving license held for no less than 2 years, as it includes a mileage allowance or company car. You will be working Monday to Friday, with occasional Saturdays, supporting events and ensuring compliance in all areas.
Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. This role will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.
What you’ll do:
To support the Account Manager to manage and control the service offers for the clients within the patch to the agreed specification and to the agreed performance, qualitative and financial targets, with dotted line responsibility to manage and control of the catering services and support services within the patch
To be responsible for certain operating areas and support leading the managers to ensure they deliver against Key Performance Indicators
Act as a representative of Sodexo within the defined operating area by the effective management of all Managers to ensure the delivery of both qualitative and quantitative results
Foster long term profitable relationships with Clients to maintain existing business and identify new business opportunities by delivering operational excellence
Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices in order to uphold the Company mission and values
Support with motivating and leading a high performing team to achieve their objective.
Stand in for site managers when required
What you bring:
Proven experience of developing profitable relationships.
Broad Hospitality experience and business acumen and knowledge of external industry developments
Experienced in leading company initiatives and change management processes
Experience Systems that are in place
Strong communication, and negotiation skills
Excellent client relationship management
Experience working in a standards/compliance environment
Computer literate
Previous Sodexo experience is desirable.
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
Flexible and dynamic work environment
Competitive compensation
Access to ongoing training and development programs
Countless opportunities to grow within the company
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.