Business Support Manager (Collections and Recoveries)

Our client was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, they have grown to become one of the UK's largest, independent finance houses. They have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology.

From this continued success they are now looking to recruit a Business Support Manager (Collections and Recoveries) to allow them to continue their exciting growth plans.

Their aim is to take the service they offer to the next level, to push the boundaries of what's available, and to create great customer experiences consistent with their values. Does that sound like something you'd like to be part of?

As a Business Support Manager you will play a crucial role in building the infrastructure and approach to managing names in the Watch Book and Business Support lists. You will direct the management of higher value watchlist cases, focusing on minimising losses through strategic recovery and debt restructuring. The role requires you to engage in client-facing negotiations with legal professionals and other professional advisers, taking a hands-on approach to achieving positive outcomes.

Role responsibilities;

• Advise and support customers in developing and implementing strategies to return to or maintain their contracts in performance status.
• Identify situations and customers requiring resolution and initiate appropriate action.
• Assess the credibility of customers recovery plans and monitor the performance of contracts against the recovery plans.
• Identify customers who do not have a credible recovery strategy and move these contracts into Recoveries.
• Liaise with appointed solicitors, insolvency practitioners and receivers to manage Propels debt. Liaise with other lender businesses work-out teams as required.
• Escalate to Watch / Business Support Forum cases where there is risk, or potential risk of loss to Propel or our funders.
• Lead Watch and Business Support customer relationships whilst demonstrating a range of recovery and restructuring techniques across the portfolio to reduce risks and align the portfolio to the risk appetite.
• Maintain strong, positive, and open working relationships with internal key stakeholders.
• Ensure all conduct and compliance requirements are adhered to and are at the heart of Propels approach.
• Asset Finance / Banking / Accountancy environments

Key skills required;

• Strong financial analysis and problem solving skills.
• Commercial awareness with a proven record of success in asset finance
• Significant experience in workout roles in SME asset finance
• Strong awareness of the regulatory framework including Conduct and Compliance requirements
• An understanding of the identification and treatment of vulnerable customers
• An asset finance / banking background

So, why would you want to work here?

They have a great working environment and they are an ambitious business. They achieve so much because of their people. Everyone in the business, no matter their team or role can shape the outcome, share ideas, make suggestions, and have their voice heard. It's a truly collaborative place to work.

They embrace hybrid working and with modern offices in Newport, London and Manchester, plus a field-based sales team, you'll never be too far away from colleagues.

This role is based in Newport and is hybrid.

Benefits you can expect:

• 25 days annual leave + bank holidays
• 2 additional days holiday after 5 years' service
• Birthday day off
• Opt in Private Medical Insurance
• Subsidised gym membership at �18.75 a month
• Cycle to Work Scheme
• Electric Car Scheme
• Buy Annual Leave Scheme
• Half day seasonal shopping
• Auto enrolment pension - 3% employer contribution subject to eligibility
• Life Assurance 3 x basic salary
• Employee Assistance Programme available 24/7
• Company events and reward schemes

Our client is proud to be a member of Stonewall's Diversity Champions programme and are committed to improving workplace inclusion.

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