Business Support Manager

Business Support Manager \nLeeds\n£45,000\n\nMy client is looking to recruit a Business Support Manager who will be responsible for providing essential support to both fee-earning teams and internal support teams, ensuring the smooth operation within the Leeds office. This position is critical to the successful functioning of the organisation.\n\n\nKey Responsibilities: \n\n- Manage teams in business support that provide operational assistance, including office, reception, and hospitality services.\n- Oversee the daily operations of the Leeds office, including in-office communications, regularly reviewing the space to maintain the firm's high standards, and serving as the primary contact for third-party visitors. \n- Oversee health and safety procedures, including first aiders, risk assessments, fire marshals, and workstation evaluations.\n- Management Responsibility for Relationships with Third-Party Providers (e.g., Utilities, Building Maintenance, Stationery Suppliers)\n- Oversee the invoicing process in line with budget requirements and firm policy.\n- Manage and conduct appraisals for teams reporting to the business support manager.\n- Address HR issues for teams reporting to the business support manager, with assistance from the HR Team as needed.\n- Evaluate capacity within teams and manage the recruitment process as needed, with assistance from the in-house recruitment team.\n- Determine Training and Development Requirements for Teams Reporting to the Business Support Manager \n- Collaborate with the project manager on business improvement initiatives.\n- Collaborate with all coordinator groups and the COO to guarantee that all tasks are completed within the established timelines.\n- Regularly attend coordinators' meetings as scheduled by the COO.\n- Implement and ensure compliance with the firm's policies and procedures.\n- Ensure confidentiality is respected and maintained at all times.\n- Undertake professional training and development required for this role.\n- Engage secretaries and administrators in decision-making to obtain 'buy-in' where possible.\n- Implement and ensure compliance with the firm's policies and procedures.\n\n\nExperience Required: \n\n- Prior professional services experience is preferred; legal experience is beneficial.\n- People management experience is essential.\n- Managing multiple teams would be beneficial.\n\n\nSkills Required: \n\n- Excellent communication skills across all levels.\n- Strong organisational skills.\n- Able to identify and proactively resolve issues.\n- The ability to operate flexibly and as part of a team.\n- Always display a professional approach.\n- The ability to work well under pressure.\n\nCLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy.

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