Business Support Officer-Telecare

Connect2Luton are excited to recruit a Business Support Officer-Telecare on behalf of Luton Borough Council.

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Main purpose of position:

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Working with the Telecare and Sheltered teams to ensure the smooth running of the Services. To contribute to the delivery of an effective and efficient service, meeting deadlines and managing information in an accurate and timely manner. To carry out administrative office-based functions to support remote working staff.

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You will be responsible to:

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·Ensure telecare information/equipment packs for all new service users are prepared, documentation kept up to date and adequate stocks are maintained.

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·Undertake telephone engagement with all new prospective telecare customers to ensure they understand service provision/expectations. Assist the Telecare Coordinator in organising and overseeing telecare promotional events.

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·To Carry out Sheltered Housing Services administrative procedures and functions in relation to a variety of tasks, following required processes including, but not restricted to maintenance of records, maximising the use of IT and meeting operational deadlines.

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·Maintain and collate management information to meet external and internal quality and performance requirements. Produce periodic reports, maintain and co-ordinate statistical returns to agreed deadlines and standards, within defined time-scales.

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·Ensure all incoming post/relevant paperwork for Telecare Services is scanned and indexed to the required quality level. Work with individual teams to ensure their service requirements are met.

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·Order supplies, monitor usage of office items and materials and maintain adequate stock levels ensuring best value for the council.

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·Ensure that appropriate office systems, procedures, rotas and resources are in place and adhered to so that the office operates efficiently and effectively.

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·Personal Assistance to the Telecare Manager and undertake the administration of meetings including taking minutes of interviews and hearings as required.

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Skills and Experience:

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• Demonstrate experience of administrative systems, processes and functions, financial systems and procedures. Experience of dealing with customers by telephone
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• Able to apply complex processes to meet statutory requirements to ensure good customer services including dealing with financial and resource calculations and analyse performance information and data
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• Able to produce reports and maintain written work records including communicating effectively both in writing and verbally, with a range of people including customers, internal colleagues and external agencies, includes ability to maintain positive relationships
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• Ability to use a range of IT Software systems (Tunstall PNC6 and Open Housing)
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• A high level of computer literacy including ability to use Excel spreadsheets and Word enabling production of documentation with a high degree of accuracy, spelling and grammar
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• Level 2 or equivalent experience in business administration
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• Able to travel and work from various locations throughout the Borough as required
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About Us

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Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council.

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Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.

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We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.

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Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.