- Manchester, Greater Manchester
- Contract
- Standard
- Expires In 25 days
Full job description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role Summary
To support delivery of general administrative duties alongside specific business administration support to the leadership team at 40 Leadenhall.
To help implement and manage an effective operating framework that delivers consistency and continuous improvement in administration standards with all service partners within the team.
This ensures the entire service delivery is following the operating standards set around People, Quality and Process. Success is measured through tangible results being captured and reported on to demonstrate a high standard of performance throughout the team.
Team Structure
Reporting to the Business Administration Manager and taking direction from the 40 Leadenhall Leadership Team.
Key Responsibilities
Office Housekeeping
Ordering supplies on behalf of Service Partners and the 40LH Management team
Raising & Filing Purchase Orders
Providing Admin support to the Business Administration & 40LH Management team.
Business Administration
Work with the Management team to implement, monitor and report on the business objectives and performance.
Support and administer the in house finance monitoring system to include raising of Purchase orders and updating the filing system.
Assist in procedures that support a consistent approach for service partners in managing their team members journey of employment. To include but not be limited to performance reviews, learning and development plans as well as their enjoyment and wellbeing
Help Coordinate the planning and implementation of strategic workshops and away days to meet objectives and culture of 40 Leadenhall
Support the Business Admin Manager to help ensure the framework reflects the one team approach and provides a uniform and structured approach to branding, communication plans, SLA performance, filing and reporting
Assis in driving a culture of customer focus and service excellence to ensure high quality and continuous improvement in service delivery.
Support and contribute to the timely compilation of providing reports
Support & help monitor reports on compliance for the Management team.
Develop, implement and monitor the teams Activity Calendar to ensure a balanced workload in document review, audits, and significant property events
Actively support and assist implement continual improvements to the department’s support service
Within day to day activity or upon request, assist with review and implementation of trackers and reports to support operational efficiency and/or specific tasks
General Administration
Provide Office Management support such as stationery ordering, printing, other reprographic requests, ad hoc delivery of refreshments to meetings
Follow 40 Leadenhall financial and procurement guidelines and policy on any services procured
Provide all general administrative duties such as meeting room booking, diary management, note taking in meetings, hosting and greeting visitors
Coordinate the Leadership teams attendance including holidays, training days and all other absence
Carry out all other general operational tasks as directed by the Business Administration Manager within set timeframes
Quality Systems
Support the team working towards the successful accreditation to quality operating standards identified in the business objectives
Implement and support where appropriate, integrated management system to ensure maximum efficiency, effectiveness and performance
Support the Business Administration Manager on regular audits with Service Partners and external consultants
Help raise awareness and engage the team with appropriate memberships, associations and networking opportunities
Document Management
Support and develop efficient and easy to use tracking and filing systems for use at 40LH
Support & Implement where necessary, document control processes
Assist, develop and monitor a shared electronic filing system framework
Assist with Periodic audit of the contents of the shared filing system
Assist and implement where necessary, document templates for use by the wider team, which are in accordance with the 40LH Brand Guidelines
People Orientation
Assist on the monitoring of training needs and delivery for the whole of the 40 Leadenhall team. Focusing on the team members life time at 40 Leadenhall, their learning & development pathway and their wellbeing
Assist on the development of the 40 Leadenhall Welcome and Induction
Regularly liaise with the service partners administrators providing guidance on standard operating requirements at 40 Leadenhall
Support with the development and monitoring of the communication plan with the 40 Leadenhall team. Include various methods and systems to ensure communication is effective
Support the Business Administration Manager in leading by example and supporting the development of the 40LH brand
Actively seek and Assist on the team’s recognition pathway to include industry articles and industry award schemes
This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document. Duties may be changed to meet changing needs or circumstances.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role Summary
To support delivery of general administrative duties alongside specific business administration support to the leadership team at 40 Leadenhall.
To help implement and manage an effective operating framework that delivers consistency and continuous improvement in administration standards with all service partners within the team.
This ensures the entire service delivery is following the operating standards set around People, Quality and Process. Success is measured through tangible results being captured and reported on to demonstrate a high standard of performance throughout the team.
Team Structure
Reporting to the Business Administration Manager and taking direction from the 40 Leadenhall Leadership Team.
Key Responsibilities
Office Housekeeping
Ordering supplies on behalf of Service Partners and the 40LH Management team
Raising & Filing Purchase Orders
Providing Admin support to the Business Administration & 40LH Management team.
Business Administration
Work with the Management team to implement, monitor and report on the business objectives and performance.
Support and administer the in house finance monitoring system to include raising of Purchase orders and updating the filing system.
Assist in procedures that support a consistent approach for service partners in managing their team members journey of employment. To include but not be limited to performance reviews, learning and development plans as well as their enjoyment and wellbeing
Help Coordinate the planning and implementation of strategic workshops and away days to meet objectives and culture of 40 Leadenhall
Support the Business Admin Manager to help ensure the framework reflects the one team approach and provides a uniform and structured approach to branding, communication plans, SLA performance, filing and reporting
Assis in driving a culture of customer focus and service excellence to ensure high quality and continuous improvement in service delivery.
Support and contribute to the timely compilation of providing reports
Support & help monitor reports on compliance for the Management team.
Develop, implement and monitor the teams Activity Calendar to ensure a balanced workload in document review, audits, and significant property events
Actively support and assist implement continual improvements to the department’s support service
Within day to day activity or upon request, assist with review and implementation of trackers and reports to support operational efficiency and/or specific tasks
General Administration
Provide Office Management support such as stationery ordering, printing, other reprographic requests, ad hoc delivery of refreshments to meetings
Follow 40 Leadenhall financial and procurement guidelines and policy on any services procured
Provide all general administrative duties such as meeting room booking, diary management, note taking in meetings, hosting and greeting visitors
Coordinate the Leadership teams attendance including holidays, training days and all other absence
Carry out all other general operational tasks as directed by the Business Administration Manager within set timeframes
Quality Systems
Support the team working towards the successful accreditation to quality operating standards identified in the business objectives
Implement and support where appropriate, integrated management system to ensure maximum efficiency, effectiveness and performance
Support the Business Administration Manager on regular audits with Service Partners and external consultants
Help raise awareness and engage the team with appropriate memberships, associations and networking opportunities
Document Management
Support and develop efficient and easy to use tracking and filing systems for use at 40LH
Support & Implement where necessary, document control processes
Assist, develop and monitor a shared electronic filing system framework
Assist with Periodic audit of the contents of the shared filing system
Assist and implement where necessary, document templates for use by the wider team, which are in accordance with the 40LH Brand Guidelines
People Orientation
Assist on the monitoring of training needs and delivery for the whole of the 40 Leadenhall team. Focusing on the team members life time at 40 Leadenhall, their learning & development pathway and their wellbeing
Assist on the development of the 40 Leadenhall Welcome and Induction
Regularly liaise with the service partners administrators providing guidance on standard operating requirements at 40 Leadenhall
Support with the development and monitoring of the communication plan with the 40 Leadenhall team. Include various methods and systems to ensure communication is effective
Support the Business Administration Manager in leading by example and supporting the development of the 40LH brand
Actively seek and Assist on the team’s recognition pathway to include industry articles and industry award schemes
This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document. Duties may be changed to meet changing needs or circumstances.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.