Business Systems CRM Manager

I have partnered with a growing end user seeking a dedicated Dynamics 365 CE and Policy Systems Technology Manager to join their growing team. This is a unique opportunity to influence and improve the technology landscape.Key Responsibilities:Systems Improvement: Shape and deliver improvement projects for our Sales, CRM, and Policy Administration systems.Production Support: Manage system support, working closely with business operations to minimize post go-live manual support.Team Leadership: Lead and coach a team of 5+ business analysts, overseeing their project assignments and performance.Process Improvement: Enhance methods for requirements gathering, process design, and user acceptance testing.Qualifications:5+ years in Project Management or Senior Business Analyst roles, with experience in CRM and Policy Admin systems.Proven track record in requirements gathering, process design, and user acceptance testing.Experience managing on-shore and off-shore development teams using agile methodologies.Strong project management skills with a structured approach (e.g., Prince 2).Excellent relationship-building abilities with both internal teams and external suppliers.Proficient in Microsoft Excel for data analysis and manipulation.Benefits:Opportunity to make a significant impact within a fast-paced, private equity-backed business.Work in a collaborative environment with senior business leads and end-users.Flexibility in work location with a blend of office and remote working.Unfortunately the cannot offer sponsorshipDiscipline(s): TechnologyJob type: Permanent