Cafe Manager

A busy cafe in the heart of Oxford, performing as the heart of the Old Fire Station building. A building that the Old Fire Station Arts Centre shares with Crisis UK and which is home to community food creators Damascus Rose Kitchen.
About the role To manage the cafe and ensure it runs smoothly, with excellent customer service providing an informed welcome for the general public, artists, hirers and Crisis members. Working with colleagues to understand and overcome the challenges around accessibility in public spaces to ensure equal access for everyone.
To manage and train the cafe team, working closely with the Front of House Manager to do so. To be responsible for the Health and Safety operations of the cafe, equipment maintenance in the kitchen, budget planning and financial report on cafe sales and working alongside Damascus Rose Kitchen in the day to day operations of the cafe.

Shifts; P ost is offered at full time, 37 hours per week. The hours are worked over a flexible pattern and will require Saturday and Sunday working. Permanent role, subject to a 6-month probationary period.

Line Manager : Head of HR and Operations Line Manages: Café Supervisor Front of house staff when on shift in the cafe Key responsibilitiesof the Cafe Manage r
Team management Work closely with the Front of House Manager to recruit staff to support the cafe
Manage cafe staff inductions and appraisals
Identify and carry out training to develop the cafe team
Oversee systems within the cafe, ensuring procedures are followed and implement any new methods Manage the cafe staff rota
Working closely with the Front of House Manager to deliver monthly/bi-monthly FOH meetings providing cafe updates and training to the team
Café management
Oversee range of food and drink orders, supporting the cafe team to work with new suppliers Manage and deliver income targets, diversifying income streams and developing the cafe offer to expand customer base, working with the cafe team to highlight new stock and equipment to research
Lead on cash handling procedures for the café and box office, ensuring compliance and accuracy, communicating with the Finance Manager to identify discrepancies
Budget management for cafe, pricing items and examining margins and support the Front of House Manager in pricing for bar items Monthly financial reporting on cafe sales to the finance team Quarterly financial reporting to the senior management team and board of trustees on cafe sales and DRK/catering income.
Report monthly to Damascus Rose Kitchen to provide details on sales totals Ensure VAT compliance on cafe/bar sales
Work with the bookings team to deliver catering requests for events and identifying opportunities to further our catering offer
Oversee Health & Safety and Food Hygiene requirements in the cafe and bar spaces, in close coordination with the Crisis facilities team and Deputy CEO
Oversee the maintenance of kitchen and cafe equipment alongside Crisis facilities team
Work with Facilities Manager to ensure all staff, including Damascus Rose Kitchen, are trained in our fire safety procedures
Work alongside the Deputy CEO to help develop Damascus Rose Kitchens offer both internally and externally and build on our partnership
Be the lead contact for Damascus Rose Kitchen for day-to-day operations and implementation of systems in coordination with their staff
Act as a designated first aider
Organisational development
Work to improve FOH income streams
Take an active role in developing our Arts Training Scheme, alongside Crisis
Represent the Head of HR and Operations when required to do so

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