Call Centre Agent

Call Centre Agent
Redditch (office based)
�22,308 p/a + potential bonuses (37.5 hours)
Bell Cornwall Recruitment are delighted to be working with a leader in the debt recovery sector. Due to expansion, they are looking for a Call Centre Agent to join their contact centre team in their Redditch office.
The Role of a Call Centre Agent:

• Reviewing and actioning accounts accordingly at various diary statuses ensuring they are going in the correct direction.
• Updating of computer records following activity on an account such as an Enforcement Agent visit, telephone call, or correspondence.
• Negotiating payment arrangements following client guidelines.
• Dealing with correspondence. Some standard computerised letters are available on our system; however, you will be required to compose bespoke replies.
• Dealing with telephone calls from defendants, clients, debt advisory groups and third parties to resolve accounts.
• Dealing with a customer or authorised third parties who attends our offices to resolve accounts.
• Deal with potentially vulnerable customers and ensure we are taking the correct action depending on the client's guidelines.

To be successful, you must be able to demonstrate:

• Customer service or contact centre experience.
• Excellent communication skills - able to interact effectively at all levels.
• A positive attitude and strong work ethic.
• Confident, professional phone manner.
• Able to work in a fast-paced environment with the ability to provide information quickly and clearly.
• Confident in dealing with customers over the telephone - often in difficult circumstances.
• Friendly and empathetic, with good active listening skills.

This is an excellent opportunity for a call centre agent looking for a new challenge in a rewarding environment.

Interested? Please click the 'APPLY' button now!

BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.

BELL CORNWALL RECRUITMENT

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(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

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