Call Centre Agent

Hiring�Call Centre Agent to work in�Hertford!

You will be recovering unpaid service charge and ground rent arrears in a timely and accurate manner. You will be working to set service level agreements. Ensuring agents are kept regularly updated with the latest progress of each case referred to the client.

Call Centre Agent Salary:

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  �25,000 per annum�

  
  


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  Salary review every 6 months

  
  


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  25 days of annual leave plus bank holidays

  
  

Call Centre Agent Details:

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  Hours: Monday to Friday 09:00-17:00

  
  


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  Recovering unpaid monies in a timely and accurate manner

  
  


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  Providing prompt and efficient service to clients

  
  


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  Dealing with inbound/outbound calls

  
  


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  Following set processes and guidelines to ensure all required actions are carried out to achieve the desired outcome

  
  


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  Processing card and cheque payments

  
  


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  Assisting clients with any queries and responding to emails

  
  


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  Ensure daily individual and team targets are achieved

  
  


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  Preparing and serving section 121 notices

  
  


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  Reporting to the management team

  
  

Call Centre Agent�Requirements:

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  Excellent customer service, communication and organisational skills

  
  


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  Great telephone manner and familiarity with customer systems

  
  


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  High attention to detail

  
  

Submit your CV or call�Giovanna�on�(phone number removed)�to apply!