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Call Centre Duty Manager
Call Centre Duty Manager
Call Centre Duty Manager
Posted a day ago
- Huddersfield, West Yorkshire
- Any
- External
We have an exciting permanent position available for a new Duty Manager working 36 hours flexibly to support the 24 / 7 services provided for our exceptional Social Enterprise client who deliver health care services across Yorkshire and the Humber.
The Duty Manager oversees the daily operations of all services operating out of the Contact Centre. Leading the team to ensure employee productivity, efficiency of all processes & a positive work environment for employees. They will proactively manage & remain accountable for the hour-by-hour performance & patient demand, call advisors & clinicians, ensuring that all available resources are used effectively to deliver key performance indicators.
Contract: PERMANENT
Salary : £16.89 per hour 'In Hours' (Monday to Friday 08.00 to 18.00), £17.89 per hour 'Out of Hours' (Monday to Friday 18.00 to 08.00 and all day Saturday Sunday)
Permanent salary equates to between £31,056-£33,490 per year, depending on distribution of shifts worked.
Location : Bradley, Huddersfield, HD2 1GQ
The Duty Manager oversees the daily operations of all services operating out of the Contact Centre. Leading the team to ensure employee productivity, efficiency of all processes & a positive work environment for employees. They will proactively manage & remain accountable for the hour-by-hour performance & patient demand, call advisors & clinicians, ensuring that all available resources are used effectively to deliver key performance indicators.
Contract: PERMANENT
Salary : £16.89 per hour 'In Hours' (Monday to Friday 08.00 to 18.00), £17.89 per hour 'Out of Hours' (Monday to Friday 18.00 to 08.00 and all day Saturday Sunday)
Permanent salary equates to between £31,056-£33,490 per year, depending on distribution of shifts worked.
Location : Bradley, Huddersfield, HD2 1GQ