Call Centre Operator

Brook Street are delighted to be supporting our Public Sector client in Edinburgh with their search for x5 Customer Contact Centre Agents.
Role specifics:
Type - Temporary
Start date - ASAP
End date - April 2025
Location -Queen Elizabeth House, Edinburgh city centre (5 minute walk from train station)
Pay rate - £11.53 per hour (paid weekly)
Hours of work - Monday to Friday - 09:00am to 17:00pm & Friday early finish around 16:30pm
Role type - Fully office based initially for training. This role then offers hybrid working where you would be asked to attend the office 40% of the time
Training - Full training provided
Job details:

The Temporary Worker will act as a member of the Call Centre. They will follow set procedures and will exercise some independent judgement in carrying out instructions, under general supervision.

The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work they do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Job Description & Responsibilities Include but are not limited to:
* Answering a broad spectrum of customer service enquiries (telephone & emails) for multiple business units
* Providing excellent customer service both orally and in writing
* Providing administrative assistance to various business units within BSD.
* Ensure all correspondence is dealt with in a timely manner
* Delivery of professional, prompt & efficient performance in line with processes and guidance
* Learn and apply correct security protocols
* To understand when queries cannot be answered at first point of contact and be able to accurately refer them to the appropriate business unit in accordance with the service level agreement
* Liaise with relevant professional and technical experts, to ensure that cases progress to their appropriate conclusion in a timely manner
* Maintain accurate records and safeguard customer data in accordance with agreed policies and processes
* Participate in continuous improvement, training, development, engagement, and change management activities

Desirable Skills/Experience:

The successful applicant will be able to demonstrate:

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• Customer focused and strong customer service skills.
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• Flexible and dedicated.
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• Good at communicating with different people and listening.
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• Strong Administration and Data entry skills
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• Have a working knowledge of Microsoft packages
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* Must be able to pass a BASIC DBS check*

If this is something you would be interested in, please apply.

Please note - Due to high volumes of applications, we are not able to respond to every application.