Call Centre Sales Manager

Call Centre Sales Manager - Leeds - Cutting Edge Digital Dentistry

\n

Location: Leeds

\n

Salary: Competitive (£40-50k pa basic salary) with performance-based bonuses - OTE £90 - £100k + sum is achievable.

\n

Employment Type: Full-Time

\n

\n

Prosper Recruitment are working in partnership one of the UK's fastest growing dental brands who are redefining the dental journey by blending luxury with exceptional care, offering a spa-like ambiance where clients can confidently pursue their dental goals. Their Inside Sales Consultants play an essential role in creating this unique experience, guiding clients through their options with genuine warmth and professionalism.

\n

\n

Prosper Recruitment are excited to be working on this this large recruitment campaign and have started their search for three charismatic, high-performing Sales Managers on this clients behalf. Prosper Recruitment are looking for 'stand out candidates' who excel at building trust and delivering amazing results through their sales team who are trained create exceptional client experiences.

\n

\n

This is a non active sales role, your focus will be on training new recruits and managing elite sales professionals to be the welcoming face of the company, providing top-tier, non-clinical consultations on treatments and financing options in an atmosphere designed to make clients feel pampered and supported.

\n

\n

Job Overview:

\n

As Sales Manager you will hold a crucial leadership role, overseeing multiple teams of inside sales specialists (comprising 8-13 agents per team). This non-active sales position focuses on the personal development of your team members through effective onboarding, comprehensive training, performance management, and driving high levels of engagement. You will closely collaborate with the quality assurance team to ensure exceptional service and support customers through your sales team, particularly during challenging sales situations where your specialists seek assistance in closing sales and "second facing".

\n

\n

Your expertise will guide your teams in navigating the competitive energy sales landscape, where your passion for mentorship and growth will empower your sales agents to exceed targets and cultivate a thriving sales culture. This position offers a tremendous opportunity for career advancement, allowing you to make a significant impact on both individual and organisational performance.

\n

\n

Key Responsibilities:

\n

\n
• \nTeam Leadership: Inspire and lead several teams of inside sales specialists, ensuring high performance through motivation, coaching, and consistent feedback.
\n
• \nOnboarding & Training: Design and implement comprehensive onboarding and training programs that equip new hires with the skills needed to succeed in their roles.
\n
• \nPerformance Management: Regularly assess team performance through data analysis, identify areas for improvement, and devise actionable plans tailored to each team member's growth.
\n
• \nQuality Assurance Collaboration: Work closely with the quality assurance team to maintain exceptional service standards, ensuring our clients receive the highest level of support.
\n
• \nSecond-Facing Sales Support: Assist sales specialists in challenging closing situations, leveraging your experience to coach them on techniques to seal the deal effectively.
\n
• \nP&L Management: Take ownership of your division's profit and loss, driving profitability through strategic initiatives and cost management.
\n
• \nData-Driven Decision Making: Utilise CRM systems and analytical data to track performance metrics, forecast outcomes, and inform decision-making processes.
\n
• \nRevenue Growth: Focus on achieving and exceeding sales targets while instilling a culture of ambition, accountability, and excellence within your teams.
\n

\n

\n

Qualifications/Attributes:

\n

\n
• Proven experience in a high-performance sales environment, especially in large-scale energy sales organisations.
\n
• Exceptional leadership skills with a strong emphasis on team development and mentorship.
\n
• Demonstrated ability to generate results through data-driven insights and analytical thinking.
\n
• Proficiency in CRM software, with a solid understanding of how to leverage data for performance tracking and reporting.
\n
• Highly motivated, goal-oriented, and passionate about helping others succeed.
\n
• Excellent communication and interpersonal skills, fostering a collaborative and supportive team environment.
\n
• Strong organisational skills and the ability to manage multiple teams effectively.
\n

\n

\n

This company offers a unique and rewarding opportunity for elite Sales Managers looking to elevate their careers. With competitive compensation and a culture of growth, they provide the tools and support necessary for your success. If you are an ambitious go-getter with a passion for sales development and team leadership, Prosper Recruitment want to hear from you, so apply now!!

\n

INDAF