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Cambridge STARS, Front of House Services, Brand Ambassador
Cambridge STARS, Front of House Services, Brand Ambassador
Cambridge STARS, Front of House Services, Brand Ambassador
Posted 2 days ago
- Newton, Dorset
- Any
- External
STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers.
We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and much more with a discreet and vigilant security service.
Shift Pattern - Monday to Friday
45 hrs per week
08:00 - 17:00 / 09:00 - 18:00
Pay Rate - £16.72 per hour
Our STARS delivers a consistent high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site. Ensuring the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS is the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine best in class, impeccable front of house services with enhanced security awareness training. STARS complete bespoke training, tailored to meet the specific needs of our clients.
About the Role
Meet and greet all staff, visitors and contractors in a professional and personable manner
Deliver a consistently high-end customer focused experience
Embody a high-performance approach and encourage colleagues to do the same
Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
Work closely with stakeholders & client contacts (Facilities Manager, Security Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
Assist in emergency situations
Provide timely and accurate information
Respond appropriately to varying and fast changing priorities
Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Essential Skills
Essential criteria:
Operational delivery experience
5 year checkable history
Exceptional Customer service skills
Computer literate
Experience in customer service/customer facing role
Flexible, professional attitude
Reliable and customer focused with a commitment to exemplary service
Adept at working under pressure
Outstanding communication skills both written and oral
Proactive, discreet and motivated
Extremely well presented
Ability to work alone and as part of a team
Self-aware and motivated
IT Literate with a good knowledge of Microsoft packages including outlook and office
TPBN1_UKTJ
We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and much more with a discreet and vigilant security service.
Shift Pattern - Monday to Friday
45 hrs per week
08:00 - 17:00 / 09:00 - 18:00
Pay Rate - £16.72 per hour
Our STARS delivers a consistent high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site. Ensuring the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS is the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine best in class, impeccable front of house services with enhanced security awareness training. STARS complete bespoke training, tailored to meet the specific needs of our clients.
About the Role
Meet and greet all staff, visitors and contractors in a professional and personable manner
Deliver a consistently high-end customer focused experience
Embody a high-performance approach and encourage colleagues to do the same
Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
Work closely with stakeholders & client contacts (Facilities Manager, Security Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
Assist in emergency situations
Provide timely and accurate information
Respond appropriately to varying and fast changing priorities
Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Essential Skills
Essential criteria:
Operational delivery experience
5 year checkable history
Exceptional Customer service skills
Computer literate
Experience in customer service/customer facing role
Flexible, professional attitude
Reliable and customer focused with a commitment to exemplary service
Adept at working under pressure
Outstanding communication skills both written and oral
Proactive, discreet and motivated
Extremely well presented
Ability to work alone and as part of a team
Self-aware and motivated
IT Literate with a good knowledge of Microsoft packages including outlook and office
TPBN1_UKTJ