Care Coordinator

Job Description 

Care Co-ordinator will be joining the senior team.

The Care Coordinator must be a qualified, experienced Senior Carer. They must be positive in their attitude toward training, supporting other staff, and caring for clients.

Care Co-ordinator must be able to manage their workload but also the workload of others.

Day-to-day tasks.

• Be competent and confident when using office technology and rostering software to manage and plan the work rotas.


• Ensure that care staff promptly updates records including MAR, care plans and daily activities.


• Liaise with GPs and Pharmacies about medication updates. 


• Make, receive and record calls from carers and relatives about the service being provided.


• They should when requested arrange visits to clients.


• Become part of the shared on-call team.


• Provide hands-on support to clients when the need arises.


• Monitor PPE stocks. Alert Care Manager of stock levels to avoid shortages.


• Creating new client profiles as required.

Quality Assurance 

• Liaise with Team Leaders monthly on carers' performance. 


• Carry out spot checks as required.


• Report concerns to the Care Manager. Provide evidence to support any concerns.


• Report any safeguarding concerns to the care manager immediately.


• Care Coordinator shall be trained and competent in all aspects of their roles.


• Completing all additional training as required by the company.


• Assist the care manager in meeting all compliance standards.


• When requested by the Care Manager make adjustments to client profiles or carers' rotas.

Recruitment and retention.

• Attend interviews to provide a constructive opinion on potential recruits.


• Liaise with and support new staff, arranging training and shadowing by Team Leaders.


• Creating a new carer profile on the access program. 


• Linking new carers' availability to the care planning app.


• Ensure new carers have completed the required training units prior to attending clients.


• Ensure new carers have read and fully understand the key policies relating to their new role within the company. Document file containing key policies in the main office which should be read and signed.


• Ensure new carers are equipped with uniforms and PPE.


• Ensure the carers understand the meaning of compliance and inspection assessments by CQC.


• Ensure carers have supervision dates planned with the Care Manager.


• Ensure training is staggered and the outcomes achievable.