Care Planner

Job Title: Care Planner
Location: Halesworth
Salary: £23,100pa
Hours: Full time hours, Monday to Friday - 9am to 5pm with flexibility to suit the needs of the business (plus on-call expectations)

Life at Prestige:
People are at the very heart of Prestige, and we want to make life better for them. As a Care Planner, you'll grow and develop in an exciting business that puts people at the centre of everything we do.
Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.
Your role at Prestige:
We are looking for a dynamic Care Planner with solid planning and rostering experience that is matched to a flexible, enthusiastic and can-do attitude to join our Halesworth team.
You will be assisting and supporting your Branch Manager in ensuring that key business and compliance targets are met.
As a leading strategic focus is around sustainable growth, this is an exciting role with plenty of scope to contribute to the success of the business.
We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.
The role of Care Planner is always to promote Prestige Nursing & Care as well as ensuring that the utilisation of nursing and care resources is both maximised and aligned with client requirements within defined quality, compliance and safety standards.
The success of this role will be measured by:
Member utilisation targets are achieved
Effective shift rostering including forward planning resulting in all clients having suitably allocated carers
Identifying business growth opportunities
Forming strong relationships with the Carers
Business KPI's met
Responsibilities:
Member utilisation targets are met
To assess branch performance against weekly and monthly targets
Identify trends to predict future requirements
Maintain agreed schedules within agreed targets
Maintain accurate records
Ensure all members receive comprehensive schedule information
Identify absence trends and concerns
Drive improved satisfaction levels and rates
Maintaining great relationships with existing clients and carers
Maintain effective relationships with Branch Manager in resolving schedule conflicts
Identify new business opportunities
Ensure the effective placement of staff to meet client needs
Prepare ad hoc reports as and when required
On call duties as arranged locally
The role is branch based but may require some travel to other branches/sites to meet the needs of the business.
General Responsibilities:
Support with the day-to-day responsibilities of the team when required
Be confident in using initiative when lone working
Be a champion for internal customer service
Do any other reasonable things your manager needs you to do
Skills and qualifications we're looking for:
Confident in promoting the branch
Self-motivated
Computer literate
A passion for managing and driving excellence
Excellent organisational skills
Understands target setting and performance
The role requires a pro-active response to building key relationships
An eye for detail is essential as is knowledge of current market conditions and trends
Ability to manage change
A commitment to equal opportunities and diversity
Symmetry between personal and organisational values
Demonstrates the behaviours associated with Prestige Nursing & Care values
What we offer:
A competitive salary
28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
An additional day off for your Birthday
Blue Light Card
Cycle to Work scheme for our Head Office, Regional and Branch colleagues
Long Service Awards
Workplace Pension
Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
Annual leave purchase (ALP) scheme
Supportive working environment with ongoing learning and development opportunities.
A friendly, agile and flexible working culture
Please note:
In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.
Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.
All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.
We reserve the right to close this position early.
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