Care Planner

Job Title: Care Planner
Location: Chichester
Salary: £23,677.50pa
Hours: Full time Monday to Friday 9 - 5, with flexibility to suit the needs of the business (plus on-call expectations)

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People are at the very heart of Prestige, and we want to make life better for them. As a Care Planner, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

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Prestige Nursing & Care has provided home care for 80 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

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Your role at Prestige:

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We are looking for a dynamic Care Planner with solid planning and rostering experience that is matched to a flexible, enthusiastic and can-do attitude to join our Chichester team.

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You will be assisting and supporting your Branch Manager in ensuring that key business and compliance targets are met.

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As a leading strategic focus is around sustainable growth, this is an exciting role with plenty of scope to contribute to the success of the business.

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We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

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The role of Care Planner is always to promote Prestige Nursing & Care as well as ensuring that the utilisation of nursing and care resources is both maximised and aligned with client requirements within defined quality, compliance and safety standards.

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Responsibilities:

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• Ensuring that all client visits are covered on a daily basis.
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• Organise Quality Visits for the Field Care Supervisors & Field Care Managers.
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• Liaise with Branch Nurses to support the assessments, training, and competencies of Complex Packages
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• Provide excellent customer service levels to internal and external users of the business.
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• Ability to liaise with a variety of healthcare professionals, social workers, and case managers.
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• Ensure compliance with all office systems and procedures.
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• Take ownership of area and work in collaboration with the other care planners to ensure care is covered.
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• Communicate with our frontline colleagues regarding changes relating to client's needs.
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• Maintaining great relationships with existing clients and colleagues
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• Identify new business opportunities to support growth with the Branch Manager
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• Work in cooperation with members of multi-disciplinary health teams so as to maximise opportunities for clients care needs.
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• Ensure the effective placement of frontline colleagues to meet client needs
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• Prepare ad hoc reports as and when required
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• Undertake the on-call rota and provide 1:4 weekend cover
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• The role is branch based but may require some travel to other branches/sites to meet the needs of the business.
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General Responsibilities:

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• Support with the day-to-day responsibilities of the team when required
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• Be confident in using initiative when lone working
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• Be a champion for internal customer service
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• Do any other reasonable things your manager needs you to do
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Person Specification:

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Essential

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• Proactive individual
  * Good communicator
  * Self-motivated
  * Experienced in a similar position within care
  * Commitment to equal opportunities and diversity
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Desirable

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• Driver with access to own vehicle
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• Confident in promoting the Branch
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• Passion for managing and driving excellence
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Competencies & Behaviours

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• Organisational skills
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• Understanding target setting and performance
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• Computer literate
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What we offer:

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• A competitive salary
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• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
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• An additional day off for your Birthday
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• Blue Light Card
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• Cycle to Work scheme for our Head Office, Regional and Branch colleagues
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• Long Service Awards
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• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
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• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
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• Annual leave purchase (ALP) scheme
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• Supportive working environment with ongoing learning and development opportunities.
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• A friendly, agile and flexible working culture
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Please note:

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You will be working with Prestige Nursing & Care, an established and growing brand, currently celebrating its 80th year.

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Prestige Nursing & Care follows safer recruitment best practice for all appointments, and in line with CQC regulations, we require and will undertake enhanced DBS, right to work, reference and employment history checks.

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Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way.

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Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity, or any other perceived difference. We reserve the right to close this position early.

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