Case Manager Support Specialist

My client is a leading Mortgage Specialist and due to rapid growth they are now seeking a Case Manager Support Specialist to join their friendly team in Maidstone, Kent.

This position plays a vital role in the daily operations by ensuring smooth allocations of the workload, resolving issues, and providing essential assistance and support to both customers and their internal teams.

The ideal candidate will be proactive, and efficient, with strong interpersonal skills and a can-do attitude who is committed to meeting deadlines, whilst maintaining the quality of decisions. The individual will liaise with the internal Underwriting, Finance, Risk and Compliance teams, as well as external parties such as Solicitors, Valuers and Mortgage Brokers, so strong communication skills are essential.

You will have the ability to multitask and enjoy working in a fast-paced environment. You will also need to be adaptable to changing priorities and be able to remain calm under pressure.

Role Responsibilities will include:

• Be the first point of contact with any queries on all mortgage applications.
• Build and maintain effective relationships with all new and existing clients.
• Provide timely, accurate and appropriate responses to telephone calls/enquiries
• Liaise with Valuers, Mortgage Brokers and Solicitors, updating them on the progress of specific cases and seeking to resolve any queries efficiently
• Maintain data in the system to accurately reflect the current stage of each case.
• Obtain updates on the mortgage applications to ensure that they are progressing smoothly from offer to completion.
• Dealing with phone calls both incoming and outgoing.
• Allocating and actioning emails that are received, in a timely manner.
• Chasing fees, outstanding documentation, and reports.
• Laise with the finance department ensuring the correct allocation of fees or resolving fee queries.
• Allocate cases and completion files to ensure that the pipeline is evenly distributed amongst the Case Managers.

Benefits:

Private Health Care with no excess

4% Pension contributions

25 days holiday plus bank holidays

Death in service benefit

Social events and dress down Fridays

Supported training and free parking

Christmas and Summer team-building events

Yearly salary review

If you are a strong Administrator looking for a new challenge, we would love to hear from you!

INDCP