Change & Release Oversight Manager

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Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL.
We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!
About the role
We are seeking a Change and Release Manager to lead our Digital department through a significant transformation, as we move from a traditional ITIL framework to a modern DevOps methodology. This position plays a key role in driving the evolution of our Change and Release processes as we embark on a Cloud migration journey and implement Continuous Integration/Continuous Delivery (CI/CD) pipelines. You will be responsible for ensuring seamless integration of new practices while balancing business needs, risks, and team collaboration.
As the Change and Release Manager, you will lead cross-functional teams and manage relationships across the organization to ensure that releases are delivered smoothly and with minimal disruption. This is a unique opportunity to lead a dynamic and fast-paced team, championing automation, agility, and modern software delivery practices.
What you'll be doing
Lead the transition from the ITIL-based change management approach to a DevOps-driven model, embedding agile practices throughout the digital department.
Oversee the adoption of CI/CD pipelines, ensuring that these pipelines are well-integrated into the change and release processes.
Support the department's migration to cloud platforms by developing change and release strategies that support cloud-native technologies and architectures.
Own and govern the end-to-end release management process, ensuring quality, efficiency, and risk management in every release.
Establish and continuously improve a DevOps-based change management process that aligns with agile and cloud-native principles.
Foster a culture of continuous improvement, collaboration, and innovation across teams, encouraging the use of modern tools and practices.
Track and report on release and change metrics (e.g., success rates, deployment times, rollback rates) to measure the efficiency of processes.
Provide regular status updates to senior leadership, highlighting key achievements, risks, and areas for improvement.
About you
Proven experience in a Change and Release Management role, preferably in an agile, DevOps, or cloud-native environment.
Strong understanding of DevOps principles, CI/CD pipelines, and modern software delivery practices.
Experience leading transformation projects, particularly moving from traditional ITIL to DevOps-based methodologies.
Hands-on experience with cloud platforms (AWS, Azure) and familiarity with cloud migration strategies.
Excellent leadership skills with experience managing cross-functional teams and working with senior stakeholders.
Strong problem-solving skills, with the ability to handle complex technical challenges and make decisions under pressure.
Experience with automation tools (Jenkins, GitLab, Azure DevOps) and familiarity with containers (Kubernetes, etc).
Excellent communication skills, both verbal and written.

Interview process
This will be a 2 stage interview process, including a competency and behavioural based interview and assessment task.
Working Schedule
We are based in Bristol, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a flexible working pattern to enable you the option of working from home, with the expectation of 12 office visits per year.
Why us?
Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments
To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do
What's on offer?
Discretionary annual bonus* and annual pay review
25 days* holiday plus bank holidays and 1-day additional Christmas closure
Option to purchase an additional 5 days holiday**
Flexible working options available, including hybrid working
Enhanced parental leave
Pension scheme up to 11% employer contribution
Sharesave scheme - have a real stake in HL's future
Income Protection and Life insurance (4 x salary core level of cover)
Private medical insurance*
Health care cash plans - including optical, dental, and outpatient care
Help@hand - confidential support including mental health counselling and remote GP
Wellhub - unlimited access to fitness providers and wellness coach sessions
Variety of travel to work schemes with bike storage and shower facilities
Inhouse barista and deli serving subsidised coffee and sandwiches
Two paid volunteering days per year
*dependant on role level
** only available to select during our annual benefits window, in November each year
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.
Please note, we are unable to provide employment sponsorship to candidates.

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