Charity Central Operations Manager

Charity Central Operations Manager | Up to �35,000 | North West London

Zachary Daniels are proud to be partnering with a charity based out of North West London.

This is an exciting opportunity to join the team in a central operations role.

The charity is going through an exciting period of change where your ideas and voice will be herd, you will be able to play a part directly in shaping the role where you will be the central point of communication to the stores.

Communication, Organisation & Planning

• Act as the gateway for all communication to shops
• Ensure that all communication shops, warehouse, e-com receive is concise, clear and inspires the appropriate action
• Prioritise communication to shops based on the value it gives to driving sales, enhancing customer experience and delivering the retail strategy
• Effectively communicate across the wider organisation in a way that increases understanding of the needs of retail

Sales & Customer Focus

• Supports the delivery of shop sales and e-com performance and stay abreast of retail and e-com sales performance on a weekly and monthly basis
• Create ideas and initiatives to drive sales and profits
• Ensure customer expectations are exceeded both internally and externally
• Manage the relationship between shops and Ragging companies to ensure the most profitable solution is in place

Procedures & Systems

• Shape and continuously evolve front and back of house procedures so that they are considered best in class
• Enable compliance to Health and Safety in stores by having H &

Visual Communication & FOH standards

• Devise innovative ways to achieve excellence in visual standards
• Organise the model store set-up
• Communicate clearly any expected front of house standards
• Devise window guidelines which align with the Retail Planner

Reporting

• Collates all necessary retail, e-com and warehouse reporting as required by Head of Retail, Ops and E-com

Charity Central Operations Manager | Up to �35,000 | North West London