Check-In / Customer Service Colleague

Apply today to work as a Check-In Agent for our client - DHL, which is one of the main providers of ground handling operations for Easyjet across different UK airports.
Staffline is recruiting for Check-In Agents in Bristol.
The rate of pay is £12.50 per hour.
Enhanced overtime pay rates!
This role offers 20 hours or 30 hours per week, on a rotating basis. Shift patterns are 5 on 3 off for 30 hours or 3 on 6 off for 20 hours. The hours of work are:
- 3am to 12pm
- 4am to 1pm
- 12pm to 10pm
Please note that although part-time is available, you do need to be able to first commit to two weeks of full-time training, Monday-Friday.
Due to the nature of this role, all candidates will be asked to provide references covering the last 5 years of employment - and personal references for any gaps in employment. Candidates must be willing to undergo a DBS and CTC check.
Your Time at Work
As a Check-In Agent, you will be responsible for:
- Validating customer's documentation for travel
- Supporting passengers to check-in their baggage
- Reinforcing the rules for oversized luggage and ensuring the correct fees apply if the size/weight is over standards
- Consistently delivering the highest customer service
- Making the customers' journey positively memorable
- Processing customers for boarding
- Processing customers using manual and automated systems
- Assisting customers during disruption
- Ensuring compliance with both airline and airport policies
Our Perfect Worker
Our perfect worker would show the following skills:
- Passion for customer service
- Excellent communication skills
- Calm, friendly and professional
- Excellent organisation skills
- Be able to react to any given situation quickly and accurately
- Be able to work well within a team and as an individual
- Be able to stand for prolonged hours
Due to the nature of this role, all candidates will be asked to provide references covering the last 5 years of employment - and personal references for any gaps in employment. Candidates must be willing to undergo a DBS and CTC check.
Experience in a similar role is desirable, but not essential
Key Information and Benefits
- Earn £12.50 per hour
- 3am to 12pm, 4am to 1pm,12pm to 10pm
- Temp to perm opportunity
- OnSite support from Staffline
- Canteen on site
- Good links to public transport
- Uniform provided
- PPE provided
- Performance bonus
- Full training provided
- Opportunities for overtime
Job Ref: 1DHLBEJ
About Staffline
Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.
Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.
This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.