Claims Adjuster

Claims Adjuster (Property):
The Claims Adjuster will be based in London on a full-time basis, reporting into the Group Head of Claims Adjusting.
Supporting the Head of Property Claims through the effective claims management and oversight of third-party administrators (TPAs) and partners.
This role has a direct impact on their customers’ satisfaction and how they perceive the quality of their products and services.
Responsibilities:
Supporting the Head of Property Claims, in adjusting all inward claims within claims handling authority
Understanding and complying with the Lloyd’s Minimum Standards and Claims schemes where appropriate
Liaising and meeting with Claims Agreement Parties, Brokers and Underwriting teams. Attending market and internal meetings on behalf of the Syndicate as appropriate
Instructing Loss Adjusters, Lawyers and other third-party Experts as needed
All claims are to be handled in accordance with claims handling procedures and any relevant Service Level Agreements, taking due note of regulatory responsibilities
Reporting claims in accordance with reporting requirements
Measuring claims process performance and claims leakage regarding indemnity spend, claims savings (subrogation, salvage and recoveries), adherence to policy wordings and correct application of excesses, limits and endorsements
Owning key relationships with business partners
Initiating regular claims case reviews on a statistically significant sample; sharing your findings and recommendations with the respective TPA, claims and underwriting teams for continuous service and business improvement
Identifying, evaluating and benchmarking of their external TPAs, loss adjusters and other third-party service providers (incl. customer contact centres); promoting “best practices” and minimising claims leakage
Providing feedback on individual complaints and trend analysis
Monitoring developments in the insurance market or other relevant industries and identifying technologies which could substantially improve the customer claims journey
You must therefore adhere to the following principles
You are required to comply with the PRA and FCA conduct rules
Knowledge and Skills:
ACII qualification/ progressing towards ACII qualification
Demonstrate willingness to continue to develop knowledge through formal and informal learning, both internally and externally to the organisation
Proven claims handling experience is US personal lines and commercial property classes of business
Management of TPAs and/or Coverholders with delegated authority
Strong stakeholder Account Management experience
Flexibility to adapt to the needs of the business and work on UK, International and US claims as both lead and follow