Claims Customer Service Administrator

This is a fantastic opportunity for someone to join one of the UK's leading pensions/financial services organisations. You will support the claims department with all duties, however you must come from a claims background.

Working hours are Monday to Friday 9am - 5pm, with flexibility. You will be office based for training in Glasgow city centre for 3 months, then have the flexibility to work hybrid. This is a permanent opportunity offering a salary of �27,000.

PLEASE NOTE YOU MUST BE ABLE TO PASS A CREDIT CHECK AS WELL AS A FULL CRIMINAL AND DISCLOSURE SCOTLAND CHECK.

Duties and Responsibilities will include:

• Manage the data processing of maturities, surrenders, and death claims across all business portfolios, including Partnership claims
• Ensure timely completion of claims within agreed service level agreements (SLA).
• Maintain effective communication with customers throughout the claims process.
• Demonstrate empathy and understanding, particularly during the death claim process, to support customers.
• Consistently deliver the highest level of customer service.
• Maintain accuracy in updating relevant computer systems and Excel spreadsheets.
• Adhere to and keep procedures up to date, ensuring compliance at all times.
• Possess a strong understanding of products, including the ability to read and interpret product specifications and terms and conditions.

To be considered you must have:

• Excellent attention to detail
• You MUST have claims experience
• First class communication skills
• Ability to manage your own workload
• The ability to work on own initiative

If you are available for work immediately, please apply now or contact Alice at (url removed)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.