Cleaning Manager

Role: Cleaning ManagerSalary: £28k plus packageJob Status: Permanent/Full-TimeHours of Work: Monday to Friday, 2pm - 10pm with the occasional weekendLocation: Banbury, OxfordshireVacancy Reference: VR/04834Role Description:Bridge Recruitment is currently networking for a Cleaning Manager to join the Team of one of our clients, an award-winning national cleaning and security provider. As Cleaning Manager you will be responsible for managing a site-based cleaning team covering cleaning, waste, car park cleaning and customer services. The ideal Cleaning Manager will have experience in managing large cleaning teams, preferably in a retail environment, with the ability to demonstrate true leadership skills.Responsibilities:
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Outstanding operational management of a small site-based cleaning team of to cover cleaning, waste, car park cleaning and customer services
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Ensure high level service delivery across all operation provisions including events and cleaning
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Have regard to all relevant legislation, regulations and codes of practice to include HR and Health and Safety
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Duty Manager requirement as part of the centre management team on a rota basis to oversee the centre
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Support and cover for the Contracts Manager - Security
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Drive operational improvement to ensure first class relationships and the delivery of exceptional customer service levels at all times
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Handle the employee “lifecycle” including recruitment, inductions, probation, performance management, training and development
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Ensure that all Health & Safety policies are implemented
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Recruit and coach the cleaning team to achieve best results by having open and continuous conversations together for development
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Maintain budgets for use of all equipment, stock and on rota planning
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Lead colleague inductions covering health and safety training and role expectations
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Ensure all employee training is recorded in line with company policies
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Accurately report sickness and ensure absence levels are managed correctlyRequirements:
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Experience of managing a large cleaning team, preferably in the retail environment
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Enhanced customer relationship abilities, you will be an excellent communicator, a clear decision maker and adept in the development of ideas and opportunities
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Exemplary presentation skills with experience of presenting to and engaging management and delivery teams
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Capable of managing change quickly and efficiently whilst maintaining effective service provision
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A high energy professional capable of influencing at a senior level, developing excellence with internal and external partnerships
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Ability to work well with others and continue to deliver results under pressure
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Excellent interpersonal skills and an ability to establish credibility quickly
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Outstanding motivational and people management skills
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True leadership skills necessary to achieve ambitious targets
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A flexible approach and a sense of teamwork
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You will be a results driven, people manager with considerable understanding of customer services excellence within the commercial / property / retail sectors
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Excellent organisational skills with the ability to balance competing priorities and workloads
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Solution focused to deliver accountabilities of role and achieve KPIs; a 'can do' attitude and willing to go the extra mile
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A Brand Ambassador at all times - in all communication, spoken and written, with colleagues, contractors and all internal and external customers and retailers
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