Client Account Manager

Job position:�

Client Account Manager

We are currently recruiting for a motivated, reliable and customer focused Client Account Manager with proven managerial skills to join a well-established professional cleaning company based in Harlow.

Key duties and responsibilities:

• Manage the cleaning service delivery by overseeing team members site attendance, resolving attendance gaps to ensure service continuity is maintained


• Accurate processing of payroll timesheets on the CRM system


• Manage your team on all aspects of their role- to include but not limited to the company policies and procedures. Ensuring they take ownership of their area of responsibility


• Provide regular structured feedback to your line manager


• Develop excellent clients relationship by working close partnership with them


• Arrange and attend meetings with clients to review existing service and identify new business opportunities


• Respond to clients requests to deliver an efficient service and manage performance to the required standards.


• Identifying and resolving any clients issues in line with the company guidelines.

The ideal candidate will have the following skills:

• Experience of managing customer relationships, customer success and service delivery ideally in the cleaning industry


• Has the ability to manage, develop and motivate your team


• Self-motivated with the ability to work flexibly and as part of a team


• Experienced in managing multi-site cleaning contracts with majority based in London


• A high degree of accuracy and attention to detail


• Experience of working with a CRM system


• Excellent time management skills

Job Type:�

Permanent- Full Time

Working Hours:

• 40 hrs per week -Monday to Friday-minimum three evenings per week, the role is combination of office and field work.


• Flexible hours

Pay Rate:

�35,000 per annum plus commission

Company benefits

• Company iPad and mobile


• Company Car and fuel card


• Auto enrolment pension