Client Care Administrator

H&H Land and Estates is part of the H&H Group and is the North's leading chartered surveyors, estate and letting agents and valuers, operating across northern England and southern Scotland with offices and branches in Carlisle, Cockermouth, Durham, Hexham, Northallerton, Staveley and Penrith.
We are looking for an experienced and confident administrator who is used to managing their own workload and delivering excellent service to a range of internal and external customers in a fast-paced role.
You will be working in a front-line position at our Carlisle office. The role will involve a range of responsibilities including the following:
Liaising and dealing with enquiries from various internal and external parties at the reception desk in our Borderway Mart office, Rosehill.
Inputting client data onto the practice and property management systems ensuring up-to-date client information is maintained on a daily basis.
Assisting in the delivery of the marketing strategy to enable better targeting by segment, postcode and client type focus
Undertaking confidential client related administrative duties as required, including the production of accurate correspondence and documentation from either audio or written instruction
You will need:
An ability to stay calm under pressure and prioritise your workload, you will require to be an excellent communicator in written and verbal formats
An outstanding understanding of Microsoft Office packages as well as the ability to learn how to use new systems quickly
A warm and welcoming personality
Customer care/relationship building experience and skills
A good telephone manner
Excellent administration skills
Good numeracy skills
Good literacy skills
Health and Safety awareness
Commercial awareness
Planning and organisational skills
With a competitive salary package this is an exceptional opportunity for the right individual with a profitable and growing company in an exciting business sector.

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