Client Manager

Job Title: Client Manager

Location: Cardiff

Salary: �30,000 per annum+ bonus

Job Type: Permanent, 35hrs a week, Monday - Friday / plus travel and outside hours as required to attend conferences and large client visits. Initially office based with the potential for hybrid working.

Forming part of the SYNLAB Group, Lextox operates as a UKAS accredited laboratory situated in Cardiff. Lextox specialise in and provide drug, alcohol and DNA testing services for family law cases and childcare proceedings. SYNLAB in the UK is a trusted expert in clinical laboratory and medical diagnostic services.

We currently have an exciting opportunity for a Client Manager to join our expanding Sales team in Cardiff. You will be responsible for meeting clients' requirements and proactively managing client relationships to enable company growth.

The Role:

• Contributing to sales growth in a designated territory to achieve the budgeted revenue target.
• Providing accurate advice and support to enhance the client experience at Lextox.
• Establishing and maintaining relationships with clients and sample collectors.
• Collaborating with all operational departments at Lextox.
• Actively participating in handling and resolving client requests via telephone, email and website, recording all activity on the CRM system.
• Actively striving to improve quality and enhance client experience at all times.

What we're looking for:

• Ability to identify client requirements and effectively organise and prioritise workload to meet deadlines.
• Excellent interpersonal skills and the ability to work collaboratively productively as part of a team.
• Adaptable, flexible and innovative approach to work.
• Proficient in IT/Microsoft Office and CRM systems.
• Customer Service / Sales experience.

About Us:

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to provide a complete pathology offering.

We operate in increasingly diverse environments which is reflected in our workforce, clients, customers, suppliers, communities and partners. We believe an inclusive workplace culture is the best way to source, attract and retain diverse and talented people, and create a sustainable, high-performing workforce.

We believe our staff is vital to the principle of making a positive difference to healthcare, therefore, we promote a culture of continuous personal development where scientists and staff have the support and resources to acquire new skills and build their careers through learning and development opportunities, coaching and clear career pathways.

We promote an open and collaborative culture where leaders act as role models and facilitate a two-way communication, engage with staff and stakeholders transparently and actively encourage feedback and suggestions.

Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion.

SYNLAB UK & Ireland is a committed equal opportunities employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable UK employment law.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; Sales Executive, Sales Agent, Internal Sales Executive, Sales Consultant, Client Manager, Business Development Executive, BDM, BDE, Business Development Manager, Sales, Lead Generation, Client Relations Executive, Sales Executive, Lead Generation Executive, Business Development Manager, Account Manager, Account Management and Technical Sales may also be considered for this role.