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Client Relationship Manager
Client Relationship Manager
- Sheffield, South Yorkshire
- Permanent
- DOE
- £50,000 to £60,000 /Yr
- Standard
- Expired - 8 days ago
Role: Client Relationship Manager
Salary: Circa £50 - £60 k (DOE)
Hours: 40 hours, Monday – Friday
Centric Talent are currently recruiting for an experienced and talented Client Relationship Manager for our client who are a leading end to end 3PL supply chain, global logistics and fulfilment business.
The main purpose of this role is to drive client delight and be the point of escalation to all internal & external stakeholders to all clients and to ensure that all contracts are working in the most operational/cost effective manner.
Our client desires candidates who can continually improve their service through insights and innovation and coordinate internal projects to deliver new and improved services.
Reporting into the Head of Account Management, the role will involve managing a team of 8 direct reports consisting of Account Managers who are responsible for looking after various key customers. You will be an integral part of the site senior management team for Sheffield and meet weekly with the site senior operational team (GM, AGM, OM, Planner) to go over any obstacles, cost analysis and other relevant client activities.
The Client Relationship Manager is the main point of escalation for both the site operational teams and key customers and is responsible for ensuring that the wider Sheffield Account Management team are delivering client delight, achieving SLAs, KPIs and addressing any key escalations.
The ideal candidate for this role would need to have previous experience working in a 3PL/Multi site warehouse environment.
Key Responsibilities
Salary: Circa £50 - £60 k (DOE)
Hours: 40 hours, Monday – Friday
Centric Talent are currently recruiting for an experienced and talented Client Relationship Manager for our client who are a leading end to end 3PL supply chain, global logistics and fulfilment business.
The main purpose of this role is to drive client delight and be the point of escalation to all internal & external stakeholders to all clients and to ensure that all contracts are working in the most operational/cost effective manner.
Our client desires candidates who can continually improve their service through insights and innovation and coordinate internal projects to deliver new and improved services.
Reporting into the Head of Account Management, the role will involve managing a team of 8 direct reports consisting of Account Managers who are responsible for looking after various key customers. You will be an integral part of the site senior management team for Sheffield and meet weekly with the site senior operational team (GM, AGM, OM, Planner) to go over any obstacles, cost analysis and other relevant client activities.
The Client Relationship Manager is the main point of escalation for both the site operational teams and key customers and is responsible for ensuring that the wider Sheffield Account Management team are delivering client delight, achieving SLAs, KPIs and addressing any key escalations.
The ideal candidate for this role would need to have previous experience working in a 3PL/Multi site warehouse environment.
Key Responsibilities
- Monitors and regularly reports performance and productivity of the team against KPI’s and provides additional training and guidance where required.
- Working actively with the Head of Account Management to help improve services through looking back at previous data and insights so we need someone who has a CI mindset and can champion innovation.
- Meeting with customers daily whether that be via teams/email/F2F.
- Develop an understanding of the client’s business using a variety of sources and identify any commercial opportunities.
- Developing and maintaining long term strategic relationships with all clients. Developing trust relationships, ensuring our customers do not turn to the competition.
- Align the ASC Commercial Strategy to support the delivery of business objectives across all client accounts.
- Acquire a thorough understanding of key client’s needs and requirements.
- Serve as the link of communication between key clients and internal teams.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Resolve any issues and problems faced by clients and deal with complaints to maintain trust.
- Effectively manage and mentor a team of 8 Account Managers
- Develop and implement leading, consistent disciplines and activities to ensure that the business has ongoing healthy commercial growth.
- Experience working with in a 3PL environment in a management role is Essential.
- Multi Operational site experience
- Previous experience within a customer service environment dealing with senior client stake holders.
- Ability to troubleshoot escalations.
- Previous experience managing, developing, and mentoring a team of up to eight people.
- Experience of warehousing/transport processes
- Excellent Communication Skills both written and verbal is essential.
- WMS Knowledge
- Bonus: Gainshare bonus incentive scheme eligible to enrol after 6 months employment
- Holidays: 25 days + bank holidays
- This role allows you to purchase an additional 5-day holiday at the start of the holiday year.
- Pension: 5% employee 3% company
- Death in service: 3x colleagues’ annual salary
- Maternity: Enhanced mats pay – full pay for the first 6 months
- Wellbeing: Discounted healthcare plan allowing colleagues to save on private medical & dental care.
- Free Specsavers vouchers for eye checks and a voucher towards eyewear & yearly flu jabs
- Employee Assistance Programme giving colleagues access to an 24/7 confidential helpline.
- Rewards portal: Discount platform giving access to both discounts & cash back from high-street, supermarkets, holidays, DIY etc something for everyone on there.
- Subsided canteen on site
- Free parking & electronic charging points