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Client Service Executive
Client Service Executive
Client Service Executive
Posted 11 days ago
- London, Greater London
- Any
- External
Company description: Lets be unstoppable together!
Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the worlds leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.
Job description: An exciting opportunity has opened up within the UK Client Service Team, part of our wider Operations department. The Client Service Executive (CSE) is accountable for achieving high levels of client satisfaction through strong process management skills, flawless planning and execution, and proactive communication.
This is a cross-functional role, working closely with several internal teams as well as being the day-to-day contact for the designated client base. The CSE will play an integral part in delivering accurate client data on time and to the high standard CIRCANA define. In order to achieve this, they will strive for continuous improvement and best-in-class service throughout the data production and delivery cycle.
The Client Service Executive role is a fantastic entry level position which will give you a broad experience across many aspects of the client delivery process. With commitment to at least one year in role, this position can be viewed as an excellent starting point for a successful and varied career within CIRCANA. It will be a great opportunity for anyone who is looking to build a solid understanding of the foundation of the CIRCANA service and is keen to underpin an outstanding experience for our clients.
Job Responsibilities
Delivering and managing excellent client service to maintain high levels of client satisfaction
Updating and delivering databases and reports to clients within agreed deadlines, which will include co-ordination and collaboration with wider CIRCANA teams
Performing quality control checks to ensure high quality and accuracy of client deliverables
Build strong relationships with clients by engaging frequently via email and arranged meetings to be their initial point of contact for all queries.
Building wider product and industry knowledge to support colleagues and deliver the best possible client service
Networking and engaging with other CIRCANA teams to build strong client-focused relationships
Informing and contributing to internal client solution review meetings
Required profile: Here at Circana, we believe that what makes you, YOU is also what makes you great. We look for the below qualities in our CSEs as all other aspects of the role will be taught through our in-depth onboarding and ongoing support & training opportunities.
Self motivated, confident professional
A strong team player who has integrity
Excellent organisation and problem solving skills
Great communication and relationship building skills
Experience with Excel would be a significant plus
What we offer: Here at Circana, we focus on outcomes rather than an outdated, one-size-fits-all notion of work, to give each of us the flexibility we need to have fun and balance our overall wellbeing. Through constructive and helpful feedback, we are empowered to take risks, challenge ourselves, reach unprecedented heights and achieve great personal growth.
Circana Behaviors
As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
Stay Curious: Being hungry to learn and grow, always asking the big questions
Seek Clarity: Embracing complexity to create clarity and inspire action
Own the Outcome: Being accountable for decisions and taking ownership of our choices
Center on the Client: Relentlessly adding value for our customers
Be a Challenger: Never complacent, always striving for continuous improvement
Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
Commit to each other: Contributing to making Circana a great place to work for everyone
Location
This position can be located in the following area(s): Bracknell, United Kingdom
TPBN1_UKTJ
Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the worlds leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.
Job description: An exciting opportunity has opened up within the UK Client Service Team, part of our wider Operations department. The Client Service Executive (CSE) is accountable for achieving high levels of client satisfaction through strong process management skills, flawless planning and execution, and proactive communication.
This is a cross-functional role, working closely with several internal teams as well as being the day-to-day contact for the designated client base. The CSE will play an integral part in delivering accurate client data on time and to the high standard CIRCANA define. In order to achieve this, they will strive for continuous improvement and best-in-class service throughout the data production and delivery cycle.
The Client Service Executive role is a fantastic entry level position which will give you a broad experience across many aspects of the client delivery process. With commitment to at least one year in role, this position can be viewed as an excellent starting point for a successful and varied career within CIRCANA. It will be a great opportunity for anyone who is looking to build a solid understanding of the foundation of the CIRCANA service and is keen to underpin an outstanding experience for our clients.
Job Responsibilities
Delivering and managing excellent client service to maintain high levels of client satisfaction
Updating and delivering databases and reports to clients within agreed deadlines, which will include co-ordination and collaboration with wider CIRCANA teams
Performing quality control checks to ensure high quality and accuracy of client deliverables
Build strong relationships with clients by engaging frequently via email and arranged meetings to be their initial point of contact for all queries.
Building wider product and industry knowledge to support colleagues and deliver the best possible client service
Networking and engaging with other CIRCANA teams to build strong client-focused relationships
Informing and contributing to internal client solution review meetings
Required profile: Here at Circana, we believe that what makes you, YOU is also what makes you great. We look for the below qualities in our CSEs as all other aspects of the role will be taught through our in-depth onboarding and ongoing support & training opportunities.
Self motivated, confident professional
A strong team player who has integrity
Excellent organisation and problem solving skills
Great communication and relationship building skills
Experience with Excel would be a significant plus
What we offer: Here at Circana, we focus on outcomes rather than an outdated, one-size-fits-all notion of work, to give each of us the flexibility we need to have fun and balance our overall wellbeing. Through constructive and helpful feedback, we are empowered to take risks, challenge ourselves, reach unprecedented heights and achieve great personal growth.
Circana Behaviors
As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
Stay Curious: Being hungry to learn and grow, always asking the big questions
Seek Clarity: Embracing complexity to create clarity and inspire action
Own the Outcome: Being accountable for decisions and taking ownership of our choices
Center on the Client: Relentlessly adding value for our customers
Be a Challenger: Never complacent, always striving for continuous improvement
Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
Commit to each other: Contributing to making Circana a great place to work for everyone
Location
This position can be located in the following area(s): Bracknell, United Kingdom
TPBN1_UKTJ