Client Success Engineer (CSE) - AI Engineer

Client Success Engineer (CSE) – AI Engineer

About the Role
Morela is proud to support our client a cutting edge Client looking to hire a Client Success Engineer (CSE) to help clients successfully deploy AI-driven solutions. As part of the Client Success team, you will play a key role in driving product adoption, delivering an outstanding client experience, and maximizing the value of AI solutions. Working closely with the Client Success Manager, Sales, Product, Marketing, Partnerships, and Engineering, you’ll focus on understanding client needs and providing top-tier support.

About the Team
Our Client Success team partners with clients across various industries, guiding them through the integration of Palantir and in-house AI solutions. With clients at different stages of AI adoption, each engagement is seen as a chance to accelerate their journey and ensure impactful outcomes.

Core Skills & Experience
Ideal candidates should have:

• Software Engineering: Experience developing scalable solutions in collaboration with cross-functional teams.
• Data Science: Strong data analysis and modelling skills for strategic insights.
• Product Design: UX/UI design expertise to create engaging user experiences.
• ML/AI Engineering: Experience with deploying AI solutions that optimize processes and enhance innovation.
• Relationship Management: Background in managing key client accounts, providing strategic guidance and aligning technology with client goals.

Key Responsibilities

• Deliver AI solutions tailored to client needs.
• Work with the Client Success Manager to develop and implement client success plans.
• Enhance client experience by aligning strategies with goals and KPIs.
• Partner with Product teams on advanced client requests and share feedback for product improvement.
• Support the Partnerships team in developing third-party and integration strategies.
• Serve as an AI advisor, helping clients leverage the technology for transformative results.
• Conduct use case sessions to scale best practices across regions and industries.
• Gather and communicate client feedback to internal stakeholders to guide product development.
• Collaborate with Sales for smooth client transitions post-sale.
• Proactively identify potential challenges, working to improve client retention and satisfaction.
• Promote client advocacy and support the creation of testimonials and case studies.

What Makes You a Great Fit
You’ll excel if you have:

• Experience in client-facing roles, particularly with complex enterprise products.
• Problem-solving skills, adaptability, and the ability to manage multiple priorities effectively.
• A track record of delivering impactful technology solutions for enterprise clients.
• An eye for identifying and addressing client pain points.
• Strong presentation and communication skills, especially with executives.
• A commitment to ethical AI and a collaborative, team-oriented approach.
• A growth mindset and dedication to learning and client success.

About the Company
Morela’s client is focused on developing AI for broad societal and business benefits. They push AI’s capabilities, deploying solutions that prioritize safety and human-centered design. Believing in AI’s potential to tackle global challenges, they are committed to making its benefits accessible to all.

Join them in shaping the future of AI, please apply for immediate consideration.

This UK-based, remote role involves occasional travel 15% to client sites.