Club Conduct Manager

A confident and engaging Club Conduct Manager is needed to join the team at The Hurlingham Club, one of the world's finest private members clubs, located in Fulham, London.

Nestled in 42 acres of landscaped grounds by the River Thames, The Hurlingham Club has been a sought-after destination for exclusive sporting and social activities since 1869. With a rich history and a progressive outlook, this prestigious club offers an exciting and unique environment to work in, blending tradition with innovation.

This is an excellent opportunity to work with a diverse and vibrant community, offering numerous benefits and opportunities for career growth.

About the Role

As the Club Conduct Manager, you will lead the Member Services team within the Front of House department. Working an average of 40 hours per week, including three out of four weekends, you will play a pivotal role in maintaining the Club's high standards of conduct and ensuring members have a positive experience.

Key Responsibilities:

• Providing a warm and friendly welcome to members and guests.
• Maintaining a visible presence around the Clubhouse and grounds.
• Ensuring adherence to the Club's rules and standards of conduct.
• Addressing rule violations tactfully and escalating unresolved issues to the Duty Manager.
• Fostering a helpful and approachable atmosphere.
• Promptly responding to members' needs and concerns.
• Monitoring behaviour and remaining vigilant to safety and security issues.
• Collaborating with various departments to uphold the Club's expectations.

Required Experience:

• Previous experience in a management or supervisory role within hospitality or customer service, ideally in a high-end setting.
• Excellent communication and interpersonal skills with the ability to confidently and politely engage with members, guests, and colleagues.
• Strong organisational skills and knowledge of safety protocols, including hazard identification.
• Flexible approach to working hours, as per the Member Services rota.

Benefits:

• 23 days of annual leave (rising to 28 days after five years of service) plus Bank Holidays.
• Generous contributory pension.
• Life assurance, group income protection, and enhanced sick pay scheme.
• Opportunities for training, development, and progression.
• Annual bonus scheme and annual performance pay review.
• Staff social events, free meals on duty, and free onsite parking.

The Hurlingham Club is passionate about fostering an inclusive workplace that values diversity.

Sounds interesting? Click the APPLY button to send your CV for immediate consideration.

Candidates with previous experience or job titles such as Guest Relations Manager, Front Office Manager, Member Services Manager, Duty Manager, and Hospitality Manager may also be considered.