Collections Agent

Job Title: Telephone Collections Officer

Location: Redditch

Salary: �22,308 - �23,399 plus commission. On-target earnings range from �28,000 to �32,000.

Are you a skilled communicator looking for a rewarding role with uncapped earning potential? Our client, a trusted name in debt recovery enforcement, is seeking Telephone Collection Officers to join their thriving contact centre team based in Redditch. This is your opportunity to make a difference, earn generously, and be part of a company that values transparency, respect, and integrity.

The Role

This dynamic role involves interacting with customers regarding Council Tax arrears, Penalty Charge Notices, and other financial obligations. With a structured training program and supportive environment, you'll develop the skills to handle a variety of customer situations professionally and empathetically. There are full-time and part-time roles available.

Key Responsibilities

• Handling inbound and occasional outbound calls regarding outstanding payments.
• Completing basic affordability checks and negotiating payment arrangements.
• Identifying vulnerable customers and providing them with appropriate support and guidance.
• Updating account details and ensuring accurate record-keeping.
• Utilizing live chat for customer communication as needed.

The Candidate

• Minimum of 2 years' experience in customer service or contact centres.
• Excellent communication and problem-solving skills.
• A friendly, empathetic approach, even in challenging situations.
• Strong negotiation skills to deliver outcomes that meet client and company requirements.
• Proficiency with technology and office administration tasks.

The Company

They are one of the leading Enforcement Groups that has over 40 years of experience supporting local authorities and national organizations like Transport for London and National Highways. You'll be part of a team driven by shared values and committed to creating a welcoming, inclusive workplace.

The Benefits

• Casual dress code
• Company pension scheme
• Employee discounts
• Free on-site parking
• Hybrid working options (subject to performance)
• Performance rewards and incentives
• Birthday holiday allowance
• Employee Assistance Programme
• Death in service benefit
• Christmas Savings Scheme

Application Requirements

Successful applicants will be required to complete a DBS and CCJ/IVA check prior to employment.