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Collections Officer
Collections Officer
Collections Officer
Posted 7 months ago
- London, Greater London
- Any
- External
Collections Officer
The Collections department is responsible for minimising bad debt and supporting our customers in financial difficulties, ultimately ensuring a fair customer outcome at all times. Reporting to our Collections Team Lead, you will work directly with customers and external parties to help Capital on Tap maximize our recovery strategy, reduce bad debt and ensure our most vulnerable customers receive the care and attention they need in difficult times for them and their business. You'll be working from our Office in Cardiff and after training the role would be hybrid, 3 days in office and 2 days from home.
Responsibilities
Responsible for outbound and inbound calls and emails, responding to a wide variety of customer’s arrears issues and concerns quickly and professionally
Using your experience in collections and hardship/vulnerable customer circumstances, negotiate positive outcomes for customers while gaining a good understanding of their financial position and ability to repay
Preparing responsible settlements and arrangements that are affordable and sustainable for our customers as well as within our constantly evolving collections and recoveries strategies.
Undertake all collections activities in accordance with the required regulations including Treating Customers Fairly, the Consumer Credit Act, CONC as well as our internal company policies and guidelines
Whatwe are looking for
Collections experience ideally
Experience dealing with vulnerable customers
Working in a regulated environment
Someone able to dig deeper, ask questions and find the route cause of the problem
Resilience
Passion for the customer journey
Empathy
What you'll get in return
Starting salary £26,000 Private Healthcare, Worldwide Travel Insurance and Dental Cover through Vitality Anniversary Rewards (£250, £500, £#####, 4-week fully paid sabbatical) Salary Sacrifice Pension Scheme up to 7% match️ 28 days holiday (plus bank holidays) (pro rata) Annual Learning Budget Enhanced Parental Leave Cycle to Work Scheme Season Ticket Loan 6 free therapy sessions per year Dog Friendly Offices Free drinks and snacks in our offices
We place a huge emphasis on continual learning and have created an environment where this is possible every day. Internal mobility is important to us and our goal is to help every employee realise their aspirations. Why not check out here what you need to do to progress in this role at Capital on Tap.
#J-18808-Ljbffr
The Collections department is responsible for minimising bad debt and supporting our customers in financial difficulties, ultimately ensuring a fair customer outcome at all times. Reporting to our Collections Team Lead, you will work directly with customers and external parties to help Capital on Tap maximize our recovery strategy, reduce bad debt and ensure our most vulnerable customers receive the care and attention they need in difficult times for them and their business. You'll be working from our Office in Cardiff and after training the role would be hybrid, 3 days in office and 2 days from home.
Responsibilities
Responsible for outbound and inbound calls and emails, responding to a wide variety of customer’s arrears issues and concerns quickly and professionally
Using your experience in collections and hardship/vulnerable customer circumstances, negotiate positive outcomes for customers while gaining a good understanding of their financial position and ability to repay
Preparing responsible settlements and arrangements that are affordable and sustainable for our customers as well as within our constantly evolving collections and recoveries strategies.
Undertake all collections activities in accordance with the required regulations including Treating Customers Fairly, the Consumer Credit Act, CONC as well as our internal company policies and guidelines
Whatwe are looking for
Collections experience ideally
Experience dealing with vulnerable customers
Working in a regulated environment
Someone able to dig deeper, ask questions and find the route cause of the problem
Resilience
Passion for the customer journey
Empathy
What you'll get in return
Starting salary £26,000 Private Healthcare, Worldwide Travel Insurance and Dental Cover through Vitality Anniversary Rewards (£250, £500, £#####, 4-week fully paid sabbatical) Salary Sacrifice Pension Scheme up to 7% match️ 28 days holiday (plus bank holidays) (pro rata) Annual Learning Budget Enhanced Parental Leave Cycle to Work Scheme Season Ticket Loan 6 free therapy sessions per year Dog Friendly Offices Free drinks and snacks in our offices
We place a huge emphasis on continual learning and have created an environment where this is possible every day. Internal mobility is important to us and our goal is to help every employee realise their aspirations. Why not check out here what you need to do to progress in this role at Capital on Tap.
#J-18808-Ljbffr