Collections & Recoveries Executive

Job title: Collections & Recoveries Executive

Location: Newport

Propel Finance was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, Propel has grown to become one of the UK's largest, independent finance houses. We have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology.

From this continued success we are now looking to recruit a Collections and Recoveries Executive to allow us to continue our exciting growth plans.

Our aim is to take the service we offer to the next level, to push the boundaries of what's available, and to create great customer experiences consistent with our values. Does that sound like something you'd like to be part of?

As a Collections and Recoveries Executive, you will play a key role in helping the business maintain its financial health by identifying customers who have missed payments or may be getting close to that point (bad debt) and then work closely with those customers to minimise this. You'll work together with customers to develop options that work for both the customer and the business.

Role responsibilities;

• Maintain and administer a portfolio of customers who have missed payments, with the aim of collecting payments, setting up plans and getting customer payments back on track.
• Negotiate, and discuss options with customers and equipment suppliers in respect of arrears.
• Work with your line manager on more complex cases to develop plans to support customers, this may include forbearance, rescheduling of payments, writing off charges etc.
• With training on our legal options, you'll understand what options to take if a customer does not pay and make recommendations to your line manager on terminations.
• With training, differentiate between regulated and unregulated customers and act accordingly.
• Work towards targets, deadline, and quality standards.
• Remain vigilant to potential fraudulent customer activity.
• Assist management with reporting and case summaries where required.

Key skills required;

• Previous collections and recoveries experience
• Ability to work in a high volume, pressured environment whilst managing priorities
• Excellent customer service skills and telephone manner

So, why would you want to work here?

We have a great working environment and we're an ambitious business. We achieve so much because of our people. Everyone in the business, no matter their team or role can shape the outcome, share ideas, make suggestions, and have their voice heard. It's a truly collaborative place to work.

At Propel, we embrace hybrid working and with modern offices in Newport, London and Manchester, plus a field-based sales team, you'll never be too far away from colleagues.

This is a hybrid role, with 2 days per week in the Newport office, giving you the best of both worlds. You will be required to be in the office 5 days per week for the first three months for your training.

Benefits you can expect:

• 25 days annual leave + bank holidays
• 2 additional days holiday after 5 years' service
• Birthday day off
• Opt in Private Medical Insurance
• Subsidised gym membership at �18.75 a month
• Cycle to Work Scheme
• Electric Car Scheme
• Buy Annual Leave Scheme
• Half day seasonal shopping
• Auto enrolment pension - 3% employer contribution subject to eligibility
• Life Assurance 3 x basic salary
• Employee Assistance Programme available 24/7
• Company events and reward schemes

We are proud to be a member of Stonewall's Diversity Champions programme and are committed to improving workplace inclusion.

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