Collections Team Leader

Title: Collections Team Leader

Location: East Midlands 100% office based

Term: Permanent

Hours: Monday-Friday

Salary: Up to �52,000 DOE + benefits

This is an exciting opportunity for an experienced Collections Team Leader (6 FTE) who has previously working within financial services to join a growing business. Based East Midlands

Do you have excellent leadership skills?

Do you follow a task through to end result?

Can you drive performance?

Key Responsibilities of a Collections Team Leader

• Proactively managing the Collections team who have a a portfolio of accounts to arrange payment plans.
• Negotiating agreements/payment plans where appropriate.
• Working closely with clients to achieve the right outcome.
• Make referrals for support and provide advice and information.
• Build excellent customer and stakeholder relationships, both internal and external.
• Achieve targets and KPIs.
• Managing team of 6 Collections Agents

Skills and experience

• Excellent communication skills
• Good verbal and written communication skills.
• Strong time management & organisation skills.
• Confident at making decisions and accountable for workload.
• Adaptable and flexible in an ever-changing environment.
• Exceptional collaborative skills to work with different departments.
• Able to work efficiently, both independently and within a team environment.

Please follow the link to apply for this Collections Team Leader role.