Communities and Customer Services Director

Join Connexus as Communities and Customer Services Director!

Are you an accomplished leader in the housing sector ready to make a real impact? Connexus is excited to announce a new opportunity for a Communities and Customer Services Director. Reporting directly to the Chief Executive, this diverse role invites you to provide strategic leadership and guidance for our corporate plan and customer strategies.

Adept in social housing expertise, you'll be a pivotal member of our Executive leadership team, championing a customer-centric service model. Your mission will be to align our housing, communities and customer strategies with improved services and streamlined processes.

With a demonstrable track record of driving performance and transforming customer experience you will inspire through your visionary leadership, encouraging innovation, development and continuous improvement.

We're looking for a leader who can:

• Provide strategic direction for the Communities and Customer Services Directorate.
• Navigate the statutory and regulatory frameworks that govern housing and support services.
• Enhance customer experience and satisfaction while ensuring the effective delivery of housing and community services.
• Make informed, evidence-based financial decisions that align with our organisational goals.
• Foster collaboration with the Non-Executive Board and senior leaders to achieve top-tier performance.

Connexus is a rural housing association dedicated to providing over 10,000 affordable rented homes and support services in Shropshire and Herefordshire. We serve both rural communities and more populated areas, always prioritising the customer's perspective in our work. This role embodies our commitment to becoming a leading advocate for rural affordable housing and enhancing customer engagement.

This is a fantastic opportunity for a talented leader, to make a significant impact and be part of the change in Connexus. For more information about this opportunity and details on how to apply please contact our Search Partners at Adecco, Holly Kennedy & Elyse Hodgess.