Complaints Administrator

A fantastic ongoing temporary opportunity has arisen for this Leeds based company based on the outskirts of Leeds. Working in a busy customer service team, the successful candidate will be responsible for managing inbound calls and supporting the wider team with the overflow of customer calls. As an experienced Customer Service Advisor, the successful candidate will be available immediately and be available on an ongoing basis for a minimum of 3 months

Fully office based, this role will be working 8.30-5 Monday -Friday and there is a possibility of permanent opportunities, key duties will include:

• Managing inbound customer calls
• Understand customer query, manage or escalate to resolve
• Outbound calls to customers for follow up queries
• Managing all information on CRM system

This is a busy role where excellent training and support will be provided. Joining a friendly team who pride their levels of work and customer satisfaction, this is an excellent opportunity for someone who is;

• Available immediately
• Has excellent attention to detail
• Minimum of 1 year's customer care experience
• Complaint handling experience
• Strong attention to detail
• Excellent communication skills
• Proficient in all MS office packages

If you hold the above skills and experiences and can commit to this ongoing, temporary role, please submit your CV for review.