Complaints and Incidents Officer

Complaints and Incidents Officer
Location: Harlow, Essex
Contract: Permanent
Hours: Full time, part time and condensed working hours considered. Hybrid.
Salary: Competitive + benefits
Meditalent have an exciting opportunity for an experienced Complaints and Incidents Officer to join a well-established team at a leading healthcare provider based in Harlow, Essex. As Complaints and Incidents Officer, you will lead and manage investigations into patient complaints/safety incidents, in order to improve patient outcomes.
Key Responsibilities:

• Work alongside both internal/external stakeholders to run thorough investigations into patient complaints and safety incidents.
• Determine the root caused of incidents/complaints and develop corrective and preventative procedures.
• Provide continuous improvement by recommending initiatives that enhance service quality and patient safety.
• Make sure that all investigations and actions align with guidelines.
• Collaborate with colleagues and external stakeholders to encourage best practises in patient safety and incident management.

The right candidate:

• Have experience in healthcare or a related field.
• Have experience within incident investigations and patient safety within a healthcare setting.
• Have experience with SEIPIS framework/similar and root cause analysis techniques.
• Be confident in liaising with colleagues of all levels.

Benefits:

• Generous holiday allowance + bank holidays
• Training and development programmes.
• Employee discounts at a range of retailers.
• And much more….

To apply please send your CV or call/text Lena on 07788528060