Complaints Handler

COMPLAINTS HANDLER

MACCLESFIELD

�27, 000PA

Our client a market leader in their field are seeking a Complaints Handler to join their team.��

- Providing high levels of service to customers

- Enhance customer experience and satisfaction

- Work with a customer through the entirety of their issue to ensure a smooth resolution

- Understanding�GDPR and other policies and the impact it has on customers

- Resolving customer questions and queries via phone and email

- Problem solving and providing advice

- keeping an up to date knowledge of the consumer rights act

Required

- A customer service background with proven�complaint handling�experience

- Strong communication skills

- Ability to build relationships with customers

- Not to be afraid of saying no when required