Complaints Handler

Job Title:�Complaints Handler�

Location: Port Solent

Salary:��13.50 an hour�

Job Type: [Full-time]

Overview:�

• Case manage and investigate customer complaints.


• Be accountable for all customer contact throughout a stage 1 complaint, via telephone, letter, or email / Build and monitor actions plans for customer completions or escalation if/when appropriate.


• Build relationships with customers and key stakeholders to deliver positive outcomes.


• Experience of complaints management and with excellent communication skills including accurate clear written skills and good telephone skills.


• An understanding/experience of Housing Ombudsman but can be taught.

If you are passionate about making a positive impact in the lives of individuals facing substance misuse challenges, we would love to hear from you. This is a 12 week contract with the possability�of extension subject to performance.�

How to Apply: Please submit your CV and a cover letter outlining your suitability for the role. We look forward to receiving your application!