Complaints Manager 3 Month FTC

Are you immediately available? A dynamic, driven individual that is used to managing a small team of people and offer support via performance management? Looking for a role that offers work/life flexibility and a hybrid working pattern?

We are looking for a Complaints Manager to start with our client immediately for a 3 Month FTC. You will support the current team with their performance, perform 1-1's, ensure KPI's are met and support where necessary.�You will ensure that all complaints are handled promptly, fairly, and in accordance with client's�policies, aiming to resolve issues and enhance customer satisfaction.

Responsibilities

• Lead and team management


• Policy adherence and compliance�


• Complaints handing and resolution


• Reporting and performance management


• Stakeholder engagement�

You

• Experience in managing complaints�


• Transferable skills from general awareness and experience of customer resolution.


• Creative approach to problem-solving and the ability to implement effective solutions.


• Experience in managing projects from inception to completion.


• Ability to effectively engage and collaborate with various stakeholders.


• Effectiveness using relevant software and tools for data analysis and reporting.

Apply now to avoid disappointment!