Complaints Manager

Complaints Manager - Social Housing Repairs & Maintenance

Twickenham

Permanent, full time position

�40,000 - �44,000 per annum

Here at Howells Solutions we are working with a housing association to recruit a proactive and experienced Complaints Manager to join their team based near Twickenham. This is a full time, permanent role.

As the Complaints Manager, you will oversee the complaints made to the Repairs & Maintenance service, including planning / scheduling, customer care, and complaint handling.

You will manage a team of Complaints Handlers to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations.

Key Criteria:

• Previous experience in social housing repairs and maintenance
• Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered
• Experience driving customer service best practice and complaint resolution
• Strong people management skills
• Advanced IT Skills including planning softwares
• Ability to lead, influence and direct a team
• Ability to build and nurture strong working relationships with colleagues based at other sites/offices

This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers.

For more information, please apply online or call the office on (phone number removed).